In the previous post, we discussed some process assessment planning considerations such as the problem definition, the scope (both organizationally and process-wise), and the analysis of the stakeholders. In this post, we continue and conclude the discussion with additional planning considerations on the assessment model, the schedule and deliverables, as well as the risks and […]
In the previous post, we talked about some potential information resources you can use to set up an internal ITSM process assessment effort. In this post, we will discuss some of the planning considerations that should be taken into account. Problem Definition (Purpose and Opportunity) It is always important to answer the question of “Why […]
Fresh Links Sundae encapsulates some pieces of information I have come across during the past week. They maybe ITSM related or not entirely. Often they are from the people whose work I admire, and I hope you will find something of value. Robert Stroud talked about how the role of IT has changed from a […]
Conducting an ITSM process assessment can be both important and beneficial. The assessment exercise is important because it can provide the baseline information needed in order to improve the processes that were assessed. The improvement in the efficiency and effectiveness gained usually leads to better IT services, which is always a benefit for our customers. […]
Partly due to my track chair duties with the Fusion 12 conference, today’s post will be a bit light. I was going to leave the SACM and CMDB posts as they were, but I went ahead and put together a strategy and roadmap example deck. You can use the information presented in this deck as […]
Fresh Links Sundae encapsulates some pieces of information I have come across during the past week. They maybe ITSM related or not entirely. Often they are from the people whose work I admire, and I hope you will find something of value. David Ratcliffe discussed what he saw as IT 2.0 coming of age – […]
This post is the part four (and concluding part) of a series where we discuss the planning and implementation of a SACM and CMDB solution. Previously in Part One we discussed the fundamental considerations that should go into deciding whether to implement a CMDB solution for your organization. Part Two and Part Three discussed some […]
Fresh Links Sundae encapsulates some pieces of information I have come across during the past week. They maybe ITSM related or not entirely. Often they are from the people whose work I admire, and I hope you will find something of value. Robert Stroud commented on a recent released white paper on ITIL study from […]
