Partly due to my track chair duties with the Fusion 12 conference, today’s post will be a bit light. I was going to leave the SACM and CMDB posts as they were, but I went ahead and put together a strategy and roadmap example deck. You can use the information presented in this deck as a starting point to formulate your own CMDB strategy and roadmap.
As we discussed in the previous posts, the SACM process can enable and affect a number of other ITSM processes, so planning for it can seem overwhelming at times. My recommendation is to initially start with a well-controlled scope and focus on the value-added activities that can bring the quick wins. As usual, please feel free to comment or discuss anything directly with me if you like.