Fresh Links Sundae – March 25, 2012 Edition

Fresh Links Sundae encapsulates some pieces of information I have come across during the past week. They maybe ITSM related or not entirely. Often they are from the people whose work I admire, and I hope you will find something of value.

Robert Stroud talked about how the role of IT has changed from a pure operational role to a more strategic and business-oriented one. Transformation of the role of the CIO (CA on Service Management)

Rob England discussed that many organizations have not managed or governed their IT function effectively and can do more. Organisations have failed their IT like bad parents (The IT Skeptic)

Charles Betz examined a recent survey on IT demand management and discussed some preliminary findings. IT cannot prioritize (Charles Betz)

Jeff Wayman made some suggestions on how service desk can help its users to combat hacking and protect themselves. 5 Ways a Help Desk Can Stop a Hacker (ITSM Lens)

Don Tennant discussed a research finding where leaders and employees having very different views on who is helping to promote innovation and who is not helping. Research Shows Company Leaders Are Stifling Innovation (From Under the Rug)

Damon Edwards discussed how reducing batch sizes can improve the effectiveness of DevOps within your organization. DevOps Lessons from Lean: Small Batches Improve Flow (- Blog – dev2ops)

Brad Power discussed two examples of IT playing a leadership role in helping two organizations drive competitive advantage. Look to IT for Process Innovation? (Brad Power – Harvard Business Review)

Bob Sutton talked about how effective leaders practice both leadership and management principles together. Hollow Visions, Bullshit, Lies and Leadership Vs. Management (Work Matters)

Marshall Goldsmith discussed a simple, yet effective system for getting better at providing positive recognition. How Do I Provide Meaningful Recognition? (Marshall Goldsmith)

Finally, a simple yet informative explanation of social media for a simple-minded individual like me. Social media explained with donuts (