SACM and CMDB Tools – More Planning Considerations – Part 3

In part 2 of the series, we discussed some key considerations for a CMDB solution and expanded on those areas such as the Scope, the Roles and Responsibilities, and the Data Model. In this post, we will discuss additional areas such as Control and Verification, Key Performance Indicators, and Awareness Campaign, Communication & Training. Control […]

SACM and CMDB Tools – Some Planning Considerations – Part 2

In the previous post of the series, we discussed what initial considerations should be taken into account when deciding whether your organization needs a full CMDB solution. Let’s say you went through the analysis and decided that a more functional CMDB solution is needed. You need the solution to have a better ability to assess […]

Fresh Links Sundae

Fresh Links Sundae encapsulates some pieces of information I have come across during the past week. They maybe ITSM related or not entirely. Often they are from the people whose work I admire, and I hope you will find something of value. Joshua Simon of The ITSM Lens share ideas on how to improve a […]

SACM and CMDB Tools – Initial Considerations – Part 1

Those who have implemented configuration management (CM) practice would agree that implementing a robust CM discipline with the accompanied tools is no trivial task. The assets we acquired and deployed in IT can be massive in number and sophisticated in complexity. Keeping track of things coming in and out plus all the on-going changes can […]