Fresh Links Sundae – August 5, 2012 Edition

Fresh Links Sundae encapsulates some pieces of information I have come across during the past week. They maybe ITSM related or not entirely. Often they are from the people whose work resonates with me, and I hope you will find something of value.

No matter what your job is in IT, Bob Lewis gives examples and suggests why everyone can and should play a part in moving the organization forward. Next-gen IT starts with you (InfoWorld)

In the ITSM context, are incidents and requests same or different? Using an inquiry from a blog reader, Rob England gives his take on that question. Shopping: request vs incident (The IT Skeptic)

Cloud, Integration, Mobile, and Big Data are popular topics of discussion in IT these days. From an application management perspective, Julie Craig explains why these technologies are introducing new challenges and exacerbating existing ones. What do Cloud, Integration, Mobile & Big Data have in common? (EMA Blog Community)

Although the concept of ITSM intuitively makes sense for many, Roman Jouravlev explains, in his views, what ITSM is and why some organizations may not be ready to go to a complete service-based relationship. Inevitably happy: does “IT management” always require “service”? (ITSM Portal)

Taking a new approach, Eveline Oehrlich describes Forrester’s new vision for ITSM and its new Playbook that helps an IT organization discover, plan, act, and optimize. The Future Of ITSM Drops The “IT” And Replaces It With Automation (Forrester Blogs)

As a follow-up to Eveline Oehrlich’s blog post, Robert Stroud shares a different viewpoint of his. Further Evidence that Infrastructure and Operations is Irrelevant? (CA on Service Management)

For some organizations, business analysts are in high demand. Michael Fitzgerald discusses what makes a good analyst and how to leverage the role for your business’ benefits. Tech hot shots: The rise of the IT business analyst (InfoWorld)

Relationship building exercises in a large organization can be daunting, Peter Saddington five roadblocks to positive human relationships and how to overcome them. 5 Tips for Building Relationships at a Client (Agile Scout)

Using recent personal examples, Robin Fisher Roffer articulates how we can become fearless in bad situations and find the chance to learn and to grow. How To Transform From Flustered To Fearless (Simply Hired Blog)

Contrary to common cliché, Peter Weddles advocates the notion of Career Activism and why such notion is important for building a lasting career. There is No Gain in Pain (WorkStrong)