Fresh Links Sundae – January 6, 2013 Edition Links Sundae encapsulates information I have come across during the past week. They maybe ITSM related or not entirely. Often they are from the people whose work resonates with me, and I hope you will find something of value.

Looking back on the topics presented in the 2009 itSMF UK conference, Stephen Mann talks about the hot ITSM topics back then and how they differ from what we are trying to accomplish today. IT Service Management In 2013 – How Far Have We Come Since 2009? (Forrester Blogs)

Although many IT shops are still heavily into containing costs or reducing them, Robert Stroud advocates why analyzing for and articulating value to the business is much more critical than simply understanding the costs. To make great decisions you need to understand the value, not just the costs (CA Technologies)

With a new year starting, Patrick Gray outlines his five suggestions on how what IT leaders can do to get better at what they do. Five New Year’s resolutions for IT leaders (TechRepublic)

While the use of cloud technologies are growing, James Kaplan, Chris Rezek, and Kara Sprague of McKinsey articulate why we still need to apply a risk-management approach that balances economic value against risks. Protecting information in the cloud (McKinsey Quarterly)

Jeff Haden believes that networking can work when you take the right approach, and he outlines some steps on getting the most out of your networking effort. The No-Nonsense Guide to Successful Business Networking (

Following through on New Year’s resolutions can be difficult for many of us. Heidi Halvorson suggests two tactics that may help us keep the resolutions on track. Avoid The Mistake That Derails Your Resolutions Every Year (Dr. Heidi Grant Halvorson)

Laura Brandenburg created a Business Analyst Career Roadmap that can be used to chart a BA career path. It is quite good, so be sure to check it out. Business Analyst Career Roadmap (Bridging the Gap)

Leveraging from a client engagement experience, Marshall Goldsmith explains why some of us don’t meet our goals and what we can do to get back on track. Dogged by a Daydream (Marshall Goldsmith Personal Blog)

For many of us, loving what we do is important especially because we need to make a living at it. Seth Godin explains why it is just as important to do what we love. Doing what you love (but maybe you can’t get paid for it) (Seth’s Blog)