Fresh Links Sundae – March 10, 2013 Edition Links Sundae encapsulates information I have come across during the past week. They maybe ITSM related or not entirely. Often they are from the people whose work resonates with me, and I hope you will find them at least thought-provoking or something of value.

Leverage a recent Forrester study on the topic of on-premises and SaaS ITSM tools, Stephen Mann discusses the good practices distilled from the discussion with a customer. 12 Tips For Moving From An On-Premises To SaaS ITSM Tool (From A Customer) (Forrester Blogs)

Bob Lewis suggests that there are no magical technology solutions that can solve hard business problems with only minimal work.  IT is all about good people doing the hard work. Don’t believe the drumbeat against IT (InfoWorld)

In the latest issue of ServiceTalk from the itSMF UK, Robert Stroud offers two phased approaches to address the challenge of proving full account of IT costs in terms of business capability. Financial Management: The Forgotten Discipline (CA Technologies)

In order to have an effective problem management practice, Simon Higginson believes there are four problem management measurements that are essential. Four Problem Management SLAs that you really can’t live without (The ITSM Review)

For some time, the traditional IT’s emphasis on process and technology has not paid sufficient attention to the people component. With the advance of IT, Matthew Selheimer believes that IT organizations can restore the balance for success by integrating five key behaviors into the people component of the triad. Power to the People (The ITSM Review)

Believing the creation of service catalog is the first step of a successful ITSM implementation, Yemsrach Hailemariam outlines seven key considerations when formulating your own service catalog. 7 golden rules for getting the most from the Service Catalogue (The ITSM Review)

Believing there is a limit for humans to accept and process the rate of change, Rob England advocates that IT exists to protect and to serve the organization by managing the risks, resulted from the rate of changes. Slow IT (The IT Skeptic)

After working with many successful leaders who are committed to taking their games to the next level, Marshall Goldsmith recommends that one key ability of today’s executive should be learning and knowing how to ask questions. Advice on Getting From Here to There (Marshall Goldsmith Personal Blog)

Some business principles come and go. Jeff Haden outlines eight principles that are timeless and you can use forever. 8 Timeless Business Principles (

Concerned that there is a trend of assuming complex social issues can be solved as engineering challenges or as nicely packaged, convenient nugget of solutions, Umair Haque argues that great ideas challenges us a lot more than simply entertaining us. Let’s Save Great Ideas from the Ideas Industry (Harvard Business Review)