Note: While Memorial Day maybe a United States federal holiday, the remembering of the men and women who made the ultimate sacrifice while serving their countries and communities goes out to all corners of the world.
Fresh Links Sundae encapsulates information I have come across during the past week. They maybe ITSM related or not quite. Often they are from the people whose work resonates with me, and I hope you will find them at least thought-provoking or something of value.
The most critical of IT critical success factors is relationship management. Bob Lewis concludes his list of 18 IT critical success factors by ending where he started. IT’s critical success factors – the series finale (IS Survivor Publishing)
Some have predicted that BYOD and consumerization may render some IT support function unnecessary. Ian Aitchison suggests that is not necessarily the case. BYOD and Consumerization: The Good News for Support (LANDesk Blog)
Some people have been advocating the notion of industrialized IT and the utilization of manufacturing techniques for running IT more effectively. Rob England questions whether the factory-floor techniques can be applied to everything in IT. The applicability of factory-floor techniques to IT (The IT Skeptic)
With IT being an integral part of many organizations, some have advocated the IT-as-a-business school of thought. Derek Lonsdale explains how ITIL can help run IT organizations in a more businesslike manner. What role does ITIL play in ‘Running IT as a business’ (ITSM Portal)
Over the years, the service desk and IT service management function might not look or feel as effective or strategic as they could be for some organizations. Teon Rosandic outlines some suggestions for increasing the value and relevance of the service desk and IT service management function to their stakeholders. Service desk collaboration: why Facebook walls and social streams are not the answer (The ITSM Review)
A number of organization and people factors can influence the effectiveness of a change management plan. Jason Little believes there is no one best approach for managing changes and, success will require different approaches from a variety of methods. Is it Possible to Manage Change? (Jason Little)
While working with his customers on ways to deliver results more predictably, Derek Huether believes that it is essential to stop trying to maximize the people utilization and discusses approaches for achieving more consistent results. Getting Teams to Deliver Predictably (LeadingAgile)
Some people might argue that the pursuit of perfection can be counter-productive at times. Tom Asacker advocates that, when it comes to work and community, we should ignore the merely good and strive for something even better. Is perfection the enemy? (Tom Asacker)
For some ITSM initiatives, many of us set our goal to be nothing by spectacular or “amazing.” It makes those complex initiatives exceedingly difficult to start or to execute. Seth Godin explains what the only path to amazing is. Overcoming the impossibility of amazing (Seth’s Blog)
Peter Drucker once said, “The leader of the future will be a person who knows how to ask.” Marshall Goldsmith outlines the key steps that can help preparing someone to become the leader of the future. Ask, Learn, Follow Up and Grow (Marshall Goldsmith Personal Blog)