Fresh Links Sundae – September 22, 2013 Edition Links Sundae encapsulates information I have come across during the past week. Often they are from the people whose work I admire or resonate with me. More importantly, I picked these articles to help my fellow IT professionals be more successful. I hope you will find these ideas thought-provoking at the minimum. Even better, I hope these ideas will, over time, help my fellow IT pros make better decisions, be awesome, and kick ass!

Working in IT organization often involves working with consultants, and conflicting dynamics can emerge between management, consultants, and practitioner employees. Tobias Nyberg provides suggestions on how to deal with those situations when one of those conflicting dynamic surfaces. Practitioners: Do you feel unwelcome in your hometown? (The ITSM Review)

Defining IT services should always be done from a business perspective. Ryan Ogilvie explains what elements are necessary when working with customers in defining and implementing IT services. Baking Up IT Services – Swedish Chef Style (Service Management Journey)

According to Patrick Gray, enterprises are losing their emphasis on the bread and butter of IT, and the need for server technicians and systems administrators seems to be diminishing. He advises how IT professionals can plan around this trend. Make a plan as enterprises hollow out IT (TechRepublic)

As a data scientist, Cathy O’Neil receives lots of attention and emails just for her my job title and Ph.D. in math. While it is flattering, she also points out that some serious headwinds are forming in the sea of big data. The bursting of the big data bubble (mathbabe)

As a new business analyst, it can be a challenge to figure out how to learn everything you need to know to be successful. Laura Brandenburg articulates the type of knowledge you need and how to document and synthesize the information you pull together. How to Learn About a New Business Domain (Bridging the Gap)

There are a number of writings that talk about and define leadership. Peter Saddington presents his definitions of leadership using the Agile perspective and outlines questions that can help you evaluate your leadership strengths and weaknesses. Agile Coach Leadership Traits (Agile Scout)

Andrew Dlugan believes that poor speakers often fail to understand the concept of the ladder of abstraction. He proceeds to define the ladder concept and explains why it is essential for all speakers to know. The Ladder of Abstraction and the Public Speaker (Six Minutes)

We may work with some people who, for one reason or another, choose not to be committed, to their work and also to the full experience and the team that they are a part of. Mitch Joel explains why it is necessary to periodically examine our own perspectives with the question “Why are you doing the work that you’re doing?” Opt In To Your Work (Six Pixels of Separation)

According to Jeff Haden, being stuck on measuring yourself against the entrepreneurial greats like Steve Jobs is only self-defeating. He suggests striving for a much better goal. The Best Kind of Entrepreneur to Be (

Referring to his book Linchpin, Seth Godin talks about what will the quality jobs of tomorrow look like. Q&A: Linchpin: Will they miss you? In another similar discussion, he talks about whether the war for talent is real or merely perceived. The truth about the war for talent (Seth’s Blog)