Fresh Links Sundae – April 13, 2014 Edition Links Sundae encapsulates information I have come across during the past week. Often they are from the people whose work I admire or resonate with me. I hope you will find these ideas thought-provoking at the minimum. Even better, I hope these ideas will, over time, help my fellow IT pros make better decisions, be awesome, and kick ass!

Many organizations carry out ITSM initiatives by spending a great deal of effort on planning what to do and how to do things. David Ratcliffe reminds us that knowing why doing ITSM is the first question we should be asking ourselves. What’s The Purpose Of ITSM In Your Organization? (Pink President’s Blog)

While many IT organizations are transforming themselves to be a service provider to the enterprise, the service provider model may or may not work for some organizations. Bob Lewis explains why defining the business model and strategy should precede the definition of service catalog. IT as a service isn’t a technology (IS Survivor Publishing)

IT value can be difficult to measure for a number of organizations. Pearl Zhu believes that it is not the measurement that is important; it is what you do with the data obtained from the measurement. How to Measure IT VALUE Effectively (Future of CIO)

Companies such as Google and Amazon have been leaders in providing capable cloud services, and many corporate IT infrastructure teams also are trying to run highly automated operations at a massive scale. Mark Tonsetic believes that it’s not necessary to emulate Amazon or Google and recommends approaches the corporate IT teams can leverage to create value. IT Infrastructure: So, You Want to Be Like Amazon? (CIO Leadership Council)

Barton Kaplan believes the biggest misconception with big data is that the sheer volume means there is more meaningful insight to be had. Yet, many firms continue to struggle to realize the benefits. He outlines several tactics which could help organizations to be more effective at leveraging big data. Big Data: Big Opportunity or Big Challenge? (VMware Blogs)

Some organizations are trying to leverage big data and analytics, but they are not seeing the impact they had hoped for. Michael Schrage explains why leveraging on the analytics may require a shift in organizational culture and behaviors. Why Your Analytics are Failing You [] Harvard Business Review)

Windows XP became non-supported, but many organizations are still using those XP systems for payment processing. Laszlo Gonc talks about several approaches you can deploy to mitigate the risks of still operating this sunset operating system. WindowsXP Sunset – A Compliance Nightmare? [] (Intreis)

Many ecommerce operators believe that 100% up time is what every well-run ecommerce website should be doing. Walker Rowe explains what is possible and practical and offers some recommendations. How To Increase Ecommerce Site Uptime (Anturis Blog)

Something else you might be interested in…

Microsoft has made a free eBook by Kraig Brockschmidt available for download. Free ebook: Programming Windows Store Apps with HTML, CSS, and JavaScript, Second Edition (MSDN Blogs)