Metrics Plan, Part 4

In the book, Bare Bones Change Management: What you shouldn’t not do, Bob Lewis explained the seven must-have elements for any change management effort to have a chance of succeeding. Here are my takeaways from one of the topics discussed in the book.

Bob outlined some tactics to consider when working with the cycle time and throughput constraints.

Improved cycle time is about increasing customer satisfaction while improving quality. Lower cycle time brings about lower fixed costs because fewer assets are tied up by the cycles.

The common trade-off for improved cycle time is reduced throughput.

Organizations can consider the following options to improve cycle time.

  • Shorten the cycle step
  • Reduce inter-step buffers or queues
  • Consolidating steps

Improved throughput is about increasing volume with the same unit of time. Higher throughput brings about scalability and lower incremental costs.

The common trade-off for improved throughput is longer cycle time.

Organizations can consider the following options to improve throughput.

  • Shorten the bottleneck step
  • Add parallelism to the bottleneck step
  • Splitting a bottleneck step