Fresh Links Sundae – April 6, 2014 Edition

http://www.dreamstime.com/-image28379626Fresh Links Sundae encapsulates information I have come across during the past week. Often they are from the people whose work I admire or resonate with me. I hope you will find these ideas thought-provoking at the minimum. Even better, I hope these ideas will, over time, help my fellow IT pros make better decisions, be awesome, and kick ass!

Many IT organizations have change management that is so bureaucratic and slow that it becomes unpopular with the business. Stuart Rance explains what the purposes of change management are and the steps that can be taken to do it more effectively. What Is Change Management For? (SysAid Blog) Stuart Rance

Business-IT engagement is a process through which business and IT stakeholders collaborate to create business values. Vaughan Merlyn explains how IT can improve its working relationship with business with his 3-level engagement model. The Disciplines of Business-IT Engagement (IT Organization Circa 2017)

Many organizations are considering or experimenting with big data initiatives. Tom Davenport outlines some key elements he has observed that make the initiative a success. What Makes Big Data Projects Succeed (Harvard Business Review)

A lot of companies are reorganizing themselves in push forward Big Data initiatives. Pearl Zhu compares and contrasts various approaches and paths for doing Big Data & analytics. Push or Pull: Which Way is Best to Do Big Data & Analytics? (Future of CIO)

Audit controls can be effective when applied to retrospective financial reporting, but they have shown losing effectiveness when dealing with today’s dynamic, fast-changing world. Brian Barnier believes we can make the controls more effective with business-objective-oriented management practices. Why didn’t the dog bark? (ISACA Now)

Denise Brosseu describes an amplifier as someone who curates, highlights and even shines the spotlight on the best ideas for the benefit of those around them. She talks about the benefits of being an amplifier and recommends the ways of becoming one. Are You An Amplifier? (Chic CEO)

In today’s competitive world, top executives recognize the need that leaders need to develop other leaders within the organization. Marshall Goldsmith and Kelly Goldsmith talk about six behaviors roadblocks leaders should consider when helping other leaders reach their goals. Helping People Achieve Their Goals (Marshall Goldsmith Personal Blog)

After delivering hundreds of live presentations in public, David Meerman Scott recommends the following 10 tips for anyone who wants to get better at public speaking. More top ten tips for incredibly successful public speaking (Web Ink Now)

Something else you might be interested in…

Microsoft has made a free Microsoft SQL Server 2014 eBook by Ross Mistry and Stacia Misner available for download. Free eBook: Introducing Microsoft SQL Server 2014 (MSDN Blogs)

Fresh Links Sundae – September 15, 2013 Edition

http://www.dreamstime.com/-image28379626Fresh Links Sundae encapsulates information I have come across during the past week. Often they are from the people whose work I admire or resonate with me. More importantly, I picked these articles to help my fellow IT professionals be more successful. I hope you will find these ideas thought-provoking at the minimum. Even better, I hope these ideas will, over time, help my fellow IT pros make better decisions, be awesome, and kick ass!

With so many data sources available to us, it is easy to analyze the data but still not getting the required results. That can happen when we analyze data without truly understand the business questions behind the analysis. Brian Barnier outlines four potential collaboration opportunities where IT and business can work together. Dangers of big lazy data / opportunities for IT leaders (ISACA Now)

When it comes to initiating an IT service improvement plan, a number of considerations should go into the planning. Over a three-part series, Michelle Major-Goldsmith presents a list of suggested starting points for your service improvement planning effort. A Trilogy – The One-Hour Service Improvement Plan (Part 2) (Part 3) (SHIFT)

With excellent customer service being one of the key goals of IT Service Management, Ryan Ogilvie reminds us that the ability to measure the quality provided is just as essential as the ability to provide services faster and cheaply. Request Fulfillment – How Good Are You? (Service Management Journey)

With today’s quick business pace, businesses are asking their IT organization to be more efficient and agile in providing the technology services the businesses require. Robert Stroud advocates that delivering business values, maybe on a smaller scale but quickly and efficiently, is the way to go. Can DevOps Get You Out of “Technical Debt”? (HDIConnect)

IT organizations manage a number of third party and off-the-shelf software assets on the regular basis. Rory Canavan presents a detailed asset management process model for managing changes to the software owned by an organization. Process of the Month – Software Change Management Process (The ITAM Review)

While teams bring many positive contributions to collaboration, they also can be a significant source of indecision. Patrick Gray makes recommendations on how we can do to stop this reactive behavior from taking hold in our organization. Eradicate a culture of indecision (TechRepublic)

In our lives, we probably know someone who seems to have a solid future ahead but somehow screws up life on a major scale. Susan Cramm explains how we can continually reflect and keep the worst in us from getting the best of us. Keeping the Stupid Out of Your Life (strategy+business)

With today’s globally distributed teams, having clear, timely communication amongst the teams is more crucial than ever. Over a three-part series, Peter Saddington presents his suggestions for managing a distributed Agile-based team. Ideas on Managing Distributed Teams Using Agile [1/3] – Introduction and Ceremonies (Part 2 – The Retrospective) (Part 3 – Review and Conclusion) (Agile Scout)

Some leaders try hard to win all the time, and they inadvertently try to add value to everything his team comes across. The behavior often adds incremental value while substantially diminishes employment involvement and commitment. Marshall Goldsmith advises us on what we can do stop this ineffective behavior. Adding Value — But at What Cost? (Marshall Goldsmith Personal Blog)

Successes in career are rarely achieved without struggle and rejections along the way. When you have one of those dip/valley moments, Mitch Joel reminds us how we can confront those negative experiences on our own. If You Have Ever Been Rejected… Be Like Bono (Six Pixels of Separation)

Something else you might be interested in…

Jim Taggart has released an updated version of his May 2011 e-book. The e-book begins with a brief overview of the global context within which organizations will operate in the years ahead. He also highlights the key trends that will have noticeable impacts follow. Workforce of the Future: Building Change Adaptability, 2nd Edition – NEW E-BOOK! (ChangingWinds)

Fresh Links Sundae – September 1, 2013 Edition

http://www.dreamstime.com/stock-image-fruit-sundae-image15278271Fresh Links Sundae encapsulates information I have come across during the past week. Often they are from the people whose work I admire or resonate with me. More importantly, I picked these articles to help my fellow IT professionals be more successful. I hope you will find these ideas thought-provoking at the minimum. Even better, I hope these ideas will, over time, help my fellow IT pros make better decisions, be awesome, and kick ass!

With the NASDAQ outage on August 22nd, a number of people have been analyzing and discussing the incident and the lessons learned. Brian Barnier explains what risk management lessons we could have learned from this incident. Have the right lessons been learned from the NASDAQ outage? (ISACA Now)

Some people advocate that the gap between ITSM and Agile are wide enough where the two frameworks really cannot leverage each other’s principles. Simon Morris outlines his thoughts on why ITSM practitioners should care about Agile principles and the positive effects Agile can bring to an ITSM organization. Applying Agile principals to Service Management (The ITSM Review)

Getting IT service management initiative off the ground can sometimes seem like a long journey without highly visible progress. Julie Montgomery suggests things we can do to maintain our focus. The 8 Step Cycle to Grow Your ITSM Impact (Plexent Blog)

Taking the lessons learned from her recent training for marathon, Melanie Karunaratne articulates how the lessons can be applied to improving customer satisfaction in IT. Learning to Run (LANDesk Blog)

People like to compare methodologies and debate why one framework is more superior than the other. Dennis Stevens gives us a run-down between Agile and Waterfall and explains what matters more is about the problem you are trying to solve. Agile vs. Waterfall [] (LeadingAgile)

In business analysis, elicitation describes the set of techniques used to discover the requirements. Laura Brandenburg outlines a number of concrete steps a business analyst can take to make sure no requirements are overlooked. 53 Tips For Discovering All the Requirements (Bridging the Gap)

Jeff Haden believes that working for a start-up is different from working for an established company. He outlines the qualities that make a excellent employee for start-up or a brand new business. 7 Qualities Every Start-up Employee Needs (Inc.com)

James Altucher lists some hard-hitting advices for running your business. Whether you agree with the entire list, I think many advices listed are actionable and applicable to many aspects of life as well. The Ultimate Cheat Sheet to Starting and Running Your Own Business (Altucher Confidential)

Drawing from his personal experience, Hank Blank talks about one thing that can derail a consulting endeavor. I think Hank’s advice and James Altucher’s RULE #infinity resonate with each other. The Kryptonite of Consulting. (Thoughts on Networking, New Business & Agency Searches)

We often have the tendency to dismiss  poor behavior as if we have permanent genetic flaws that can never be corrected. Marshall Goldsmith gives a personal example and advises how we can change and overcome the self-imposed limitation. Give Yourself A Chance (Marshall Goldsmith Personal Blog)

A bonus download…

David Ratcliffe used this presentation to support his talk at the recent “2nd Annual IT Service Management Leadership Forum.” It’s thought-provoking, and I highly recommend it. The 5 Most Important Leadership Qualities For ITSM (Pink Elephant)

Fresh Links Sundae – January 13, 2013 Edition

http://www.dreamstime.com/-image24270014Fresh Links Sundae encapsulates information I have come across during the past week. They maybe ITSM related or not entirely. Often they are from the people whose work resonates with me, and I hope you will find something of value.

Referring to a recent LinkedIn discussion on the Change and Release Management processes, Jan van Bon discusses how the two processes relate to each other and offers suggestions on how to best leverage both processes in an organization. The one-and-only Change Management process (ITSM Portal)

Cloud computing was a hot technology topic in 2012. Bob Lewis compares three types of cloud services and discusses their suitability to organization in terms of the organizational players involved, the degree of affordability, and the disruption to the enterprise. The realist’s guide to cloud services and what they’re good for (InfoWorld)

With cloud computing transforming how businesses consume technology services, Robert Stroud lists some guidelines that can help effectively implement services in a hybrid cloud-computing environment with effective service operations. Hybrid Service Delivery Guidance for the New Year (CA Technologies)

Change and configuration management practices have always been an important part of IT operations, but implementing the practices well can also take a significant effort and may not appear to add much value to the business operations. Sasha Gilenson suggests that IT Operations Analytics maybe a way for organizations to handle this important area and make it worth-a-while. Change and Configuration Management Is Sexy Again! (Evolven Blog)

Drawing similarities between cloud offerings and the K-cup concept, Patrick Gray explains how the popular per-cup pricing model can also be leveraged by IT in providing similar value proposition to organizations. K-cup coffee and a lesson for IT (TechRepublic)

Inspired by the ShamWow commercial, Aprill Allen describes seven goods self-service forum can bring to an organization. 7 Ways Self-service is like a ShamWow (Knowledge Bird)

Observing from the IT Risk/Reward Barometer survey and the technology trends, Brian Barnier believes there is a serious disconnect between IT and business and how we can make a difference. IT risk leaders: Does 2013 pose triple threats or triple treats? (ISACA Now)

With his usual skeptical humor and insights, Rob England outlines some of the IT and general computing trends between now and 2020. The IT Swami predicts the Twenty-Teens (The IT Skeptic)

After observing leadership development professionals are looking for a way to build executive presence in their organization’s high potential managers, Scott Eblin explains what is executive presence based on his research and coaching experience. What Is Executive Presence? (Eblin Group)

While an asynchronous communication like email has become a big part of our communication paradigm, the lack of interaction in real-time has its short-coming. Seth Godin advocates building resilience into how we communicate with one another. Toward resilience in communication (the end of cc) (Seth’s Blog)

Fresh Links Sundae – August 12, 2012 Edition

Fresh Links Sundae encapsulates some pieces of information I have come across during the past week. They maybe ITSM related or not entirely. Often they are from the people whose work resonates with me, and I hope you will find something of value.

With big data being a popular IT topic these days, Bob Lewis offers two approaches on how to get your big data initiative off the ground. You want big data? Here’s your big data (InfoWorld)

Rob England is excited about COBIT 5, and he tells us why. COBIT5 (The IT Skeptic)

Leveraging ideas from Ron Kaufman’s recent book “Uplifting Service,” Don Tennant talks about some approaches for dealing with difficult people. Building a Service Culture Requires Dealing with ‘Difficult’ Employees (From Under the Rug)

Referring to the recent software incident from Knight Capital, Brian Barnier gives three suggestions on what enterprise leaders can do to avoid future surprises and similar risks. 440 million reasons to learn to three IT risk lessons (ISACA Now)

If you are working on putting together a problem management process for your organization, Alicia Choo posts a couple of sample documents that may help in your endeavor. My take on ITSM and IT Governance: Problem Management (Choofca’s Brain Dump)

With today’s fast changing work and career landscape, Peter Weddles suggests the notion of “career athlete” and why it is important to leverage such mentality for successful career self-management. Recast Yourself as a Career Athlete (WorkStrong)

While promotion can be an effective mean to reward a high performer in IT, Patrick Gray explains why some ill-conceived promotions are diminishing an employee’s contribution to the organization. Death by promotion (TechRepublic)

Although hiring is one of the most important things managers do, Alison Green explains why some faulty interview techniques are preventing the hiring managers from getting the best candidates. 10 Mistakes You’re Making When You Interview Job Candidates (The Fast Track)

A true test of leadership is the quality of the followers, Jim Taggart talks about what four innate attributes can affect our leadership effectiveness. What’s Your Leadership Truthiness Quotient? (ChangingWinds)

Instead of waiting for a solution that fits exactly to the problem that you are working on, Seth Godin advocates taking the steps to solve problems by leveraging solutions from similar (but not exact) problems. Analogies, metaphors and your problem (Seth’s Blog)

Fresh Links Sundae – June 17, 2012 Edition

Fresh Links Sundae encapsulates some pieces of information I have come across during the past week. They maybe ITSM related or not entirely. Often they are from the people whose work resonates with me, and I hope you will find something of value.

Instead of implementing it as-is and rigidly, Jeff Wayman explained why a practical implementation of ITIL can still offer tremendous value to an organization. ITIL: The Hidden Driveway of IT Service Management (ITSM Lens)

From a recent technology summit in which he hosted, Perry Rotella offered some ideas on leverage IT’s role for leading innovation. If Innovation Is Everyone’s Job, Why Not Be a Leader? (Forbes)

Using a building construction example, Bob Lewis explained why architecture is important and why the architects need to step up and do their part. Is your IT architecture up to code? (InfoWorld)

Having been a proponent of the notions of governance, service and assurance, Rob England gave his view of what the future of IT management might look like. The Future of IT management (The IT Skeptic)

In a globally competitive environment for hiring, Kim Nash offered suggestions on how CIOs can recruit talent more effectively. Why CIOs Must Master the Art of Hiring (CIO Blogs)

Drawing from the Scrum methodology, Simon Morris talked about the role of Product Owner and why it is an essential part of an ITSM enhancement project. Who is sponsoring your ITSM enhancement project? (ServiceNow Community)

Although humans are, by nature, tribal, Bob Lewis discussed what we can do to work with tribalism in an effective way. What to do about tribalism (IS Survivor Publishing)

On the similar topic to Bob Lewis’ article, Seth Godin gave an example of leveraging tribalism to help encourage positive behaviors. Amplify the positive outliers (Seth’s Blog)

Addressing the skepticism about COBIT 5, Brian Barnier explained how IT leaders can leverage COBIT to help achieve business objectives. COBIT 5: New release offers CIOs more potential for business benefit – if the implementation is focused on business objectives and doesn’t get lost in the weeds (Center for CIO Leadership)

Addressing the question from various angles, Ros Satar gave her take on whether going through the ITIL Foundation education is worth the effort. Back to Basics: Why DO the ITIL Foundation Certification? (The ITSM Review)