Book Review – Reaching Your Next Summit!: 9 Vertical Lessons for Leading with Impact

Manley Feinberg’s book, Reaching Your Next Summit!, teaches valuable lessons on leadership and change. I work in the information technology field, and I have found the book to be very helpful. In IT, the work is very often about introducing positive changes and facing adverse changes through effective leadership. Feinberg’s experiences are both well-articulated and […]

IT Change Management Now

I gave my initial thoughts about the ITIL change management process and how the environment might be different today than when it was first designed back in the 90s. Some argue that ITIL change management process is outdated for today’s fast-moving environment. Many are seeking answers to managing changes. The newer approaches of Agile and […]

IT Change Management Then

Change management in IT can be a difficult topic for organizations to deal with it. Many of us in IT do not like how the ITIL change management is implemented in their organization. It is too bureaucratic. It is too inflexible. It is too restrictive. Another word, it does not add value to what we […]

Change Management Process Design – Part 2

This post is part two of a series where we discuss the ITIL-based Change Management process and how to put one together. In the previous post, I presented some design considerations such as goal/purpose; the intended scope; and roles and responsibilities. In this follow-up post, I will discuss additional process governance and planning elements. Categorization […]

Change Management Process Design – Part 1

This is the first post of a series where we do the tutorial and some deep-dive of an ITIL-based change management (CHM) process design. In the next few posts, we will go over some of the process design considerations such as the goal/purpose; the intended scope; roles and responsibilities; RFC categorization and prioritization; scheduling; integration; […]