Fresh Links Sundae – June 3, 2012 Edition

Fresh Links Sundae encapsulates some pieces of information I have come across during the past week. They maybe ITSM related or not entirely. Often they are from the people whose work resonates with me, and I hope you will find something of value.

Robert Stroud talked about what PPM professionals can do to be more effective in leading to ensure desired business outcomes. I believe IT professional from other disciplines can also benefit from similar thinking. Is your IT Governance a 1939 movie? (CA on Service Management)

Bob Lewis discussed the differences between support business processes vs. supporting business practices, and how IT can be effective on both fronts. Supporting business practices: The easiest job in IT (InfoWorld)

Eric Feldman gave an example of how a social media tool can be abused and why diligence is still required when using social media tools. Beware the Dark Side of Social Media (CA on Service Management)

Chris Murphy talked about 15 rules where IT professionals should observe and make the necessary changes in the new operating environment. 15 New Rules For IT To Live By (InformationWeek)

Inspired by Chris Murphy’s article, Julie Montgomery talked about how ITSM professionals can improve their effectiveness by observing a set of 15 rules. New World: 15 IT Service Management (ITSM) Rules to Live By (Plexent Blog)

Alicia Choo offered her thoughts and advices on implementing IT service continuity management process. My take on ITSM and IT Governance: IT Service Continuity Management (Choofca’s Brain Dump)

Laura Brandenburg explained why some typical misconceptions about the business analysis professional are just wrong and what to do about them. Dangerous Beliefs You Might Be Holding On To (Bridging the Gap)

Seth Godin suggested a couple of ways of overcoming inertia or getting unstuck from business as usual and moving towards a new direction. Understanding stuck (Seth’s Blog)

Robert Stroud explains how COBIT 5 helps to bring order in corporate standards, regulations, and frameworks. ITIL and COBIT – Friends or competitors! (CA on Service Management)

Chris Taylor talked about a hot topic of these days “Big Data” and some of the challenges that small businesses face when trying to take advantage of the available technologies. Big Data for the Rest of Us (Harvard Business Review)