Fresh Links Sundae – May 6, 2012 Edition

Fresh Links Sundae encapsulates some pieces of information I have come across during the past week. They maybe ITSM related or not entirely. Often they are from the people whose work resonates with me, and I hope you will find something of value.

ITIL Projects: What to Do, and What Not to Do Jeff Wayman gave ten solid advices on what to and not to do when implementing ITIL as part of your IT service improvement project. (ITSM Lens)

10 Expert Insights on the future of the CIO With the changes influenced by technologies such as virtualization and big data, Evolven blog collected opinions from ten experts on how they see the role of the CIO changing and developing. (Evolven Blog)

ITIL – pragmatic and simple Geir Isene and Geir Isene outlined their recommendations on a simpler and more straight-forward implementation of some of the core ITIL processes. (Geir Isene Blog)

Choosing your Change Planning Team Mitchell Nash wrote a three-part post on how to plan an organization change management initiative (not necessarily the ITIL Change Management process) within your organization. (Linkage, Inc.)

How IT can alienate the very people they serve Patrick Gray talked about some of his observations on how some IT organizations tried to be helpful but left the opposite impression on its customers. (TechRepublic)

Feed It Forward Marshall Goldsmith suggested using a “FeedForward” process and explained how it works. (Marshall Goldsmith)

Top Ten Ways To Be a Male Advocate for Technical Women NCWIT suggested ten ideas on how managers can better support technical women and promote diversity efforts in their organizations. (NCWIT Resources)

Calling All Women Executives: Part 5 Mark Goulston talked about  observations behind why many women afraid to ask for what they want, need and deserve in the work place and what they can do about it using something similar to the “FeedForward” approach. (Usable Insight)

A simple antidote to a corporatized, unfeeling, profit-maximizing world Seth Godin made a simple suggestion on how to find your own compass and a reason to do the work you do in the first place. (Seth’s Blog)

Fresh Links Sundae – April 15, 2012 Edition

Fresh Links Sundae encapsulates some pieces of information I have come across during the past week. They maybe ITSM related or not entirely. Often they are from the people whose work I admire, and I hope you will find something of value.

5 Ways to Fix Your High Value Jerks Susan Cramm suggested strategies to deal with “talent jerks” who deliver results yet intimidate their colleagues and reports in the organization. (Valuedance)

Moving IT into the unknown with boldness, courage and strength to drive business value Robert Stroud discussed the importance of transforming IT from followers of the business to equal partners sharing in the common goals of the organization’s mission. (CA on Service Management)

Man Alive, It’s COBIT 5: How Are You Governing And Managing Enterprise IT? With the release of COBIT 5, Stephen Mann outlined his initial thoughts on the new framework from ISACA. (Forrester Blogs)

A Change Management Strategy for Clouds in Azure Skies Jeff Wayman discussed five Change Management strategies that can promote success to your cloud operations. (ITSM Lens)

Meet your iceberg. Now in 3D Roman Jouravlev explained why selling IT processes to business customers is, in most cases, pointless and doomed from the start. (ITSM Portal)

Leadership Encourages Hope Bret Simmons discussed what leaders can do to give the followers hope, in his word, the belief that one knows how to perform and is willing to direct and sustain consistent effort to accomplish goals that matter. (Positive Organizational Behavior)

10 Predictions from Experts on Big Data will Impact Business in 2012 10 Big Data predictions from experts at Forrester, Gartner, Ovum, O’Reilly, and more discussed how the Big Data realm will develop and impact business. (Evolven Blog)

Too much information Barclay Rae talked about the ‘inconvenient truth,’ where the conventional IT reporting is for the most part of little business or IT management value. (BarclayRae Website)

Reducing Negativity in the Workplace Marshall Goldsmith discussed a simple, yet effective strategy to reduce “whining time.” (Marshall Goldsmith)

The Great Collision Umair Haque talked about a Great Collision in which the future we want is at odds with the present we choose, and what to do about it. (Harvard Business Review)

Fresh Links Sundae – April 1, 2012 Edition

Fresh Links Sundae encapsulates some pieces of information I have come across during the past week. They maybe ITSM related or not entirely. Often they are from the people whose work I admire, and I hope you will find something of value. No Fooling!

Service Desk 2.0: Aale Roos described in detail his vision of a future service desk. (Pohjoisviitta Oy)

IT for free? Where do I get IT?: Robert Stroud talked about why IT and business do not seem to align, and the misalignment has created trust issues. (CA on Service Management)

IT Skills Trends and Opportunities from the Experts: Evolven compiled a list of IT skills and trends discussions from various sources. (Evolven Blog)

5 Missing Functions That Could Kill Your Help DeskJeff Wayman discussed five things that can seriously impede a service desk’s capability and performance. (ITSM Lens)

Asking the Right Questions Can Have a Dramatic Impact on Your Life: Don Tennant discussed how asking the right questions can be just as important as knowing how to answer questions when it comes to building relationships and delivering business results. Why Mastering the Art of Asking Questions Is So Essential is a follow-up post. (From Under the Rug)

IT’s stranglehold loosens another notch: Gary Hinson compared today’s cloud and mobile computing trends to the personal computing trends two decades back and tried to draw some parallels and lesson learned. ((ISC)2 Blog)

More on next gen ITM: Charles Betz discussed the characteristics that he sees as essential for the next generation of IT management platform, which incorporates both project and service management capabilities on a common platform with integrated resource management. (Charles Betz)

Defining IT Service Management – Or Is That “Service Management”?: Stephen Mann discussed the definitions of ITSM and why challenges in today’s environment necessitate a far more customer-centric approach to IT service delivery. (Forrester Blogs)

Beware The Self-Righteous Fool: Bret Simmons discussed the question of how or whether should we deal with self-righteous behaviors at work? (Positive Organizational Behavior)

Overthrow Yourself: Umair Haque  discussed what is the purpose of enterprise and why he feels the purpose of enterprise is to evoke the highest human potential. (Umair Haque)

Fresh Links Sundae – March 18, 2012 Edition

Fresh Links Sundae encapsulates some pieces of information I have come across during the past week. They maybe ITSM related or not entirely. Often they are from the people whose work I admire, and I hope you will find something of value.

David Ratcliffe discussed what he saw as IT 2.0 coming of age – what risks to understand and what opportunities to seize for the IT leaders and professionals. The Reason Doris Day Is Not An IT Leader (PinkPresident)

Stephen Mann discussed how awareness for ITIL has gone beyond the I&O professional group and suggested ways to leverage the “outside” awareness to the advantage of the I&O professionals. The Cult Of ITIL: It Has More Followers Than You Think (Forrester Blogs)

Jeff Wayman outlined five important activities that IT can do to proactively manage the cloud computing and outsourcing trends. Combating the Modern Outsourcing of IT (ITSM Lens)

Aprill Allen discussed how to proactively do knowledge management so everyone in the organization benefits while reducing risks. Hoarding for headcount (Knowledge Bird)

Eric Feldman outlined steps to combat “zombie” services or applications that take up resources with little or no return in value. The Looming Zombie Apocalypse in your Data Center (CA on Service Management)

Simon Morris analyzed the different approaches to support VIP in an organization and suggested ways to improve the overall user experience. How to Provide Support for VIPs (The ITSM Review)

Evolven presented outlooks on IT spending in 2012 from various IT analysts such as Gartner, IDC, Forrester, etc. 2012 Predictions on IT Spending from Experts and Industry Analysts (Evolven Blog)

McKinsey Quarterly presented a list of winning entries from the “The Beyond Bureaucracy Challenge” contest that it recently ran. Listening to employees: The ‘Beyond Bureaucracy’ winners (McKinsey Quarterly)

One particular article from McKinsey’s report caught my attention. Managing Beyond the Organizational Hierarchy with Communities and Social Networks at Electronic Arts (Management Innovation eXchange)

Lastly and certainly not the least, we present the problem management practice at the most advanced form for your weekly enlightenment. Jedi Problem Management (Real ITSM)

Credit: Image Courtesy of Wikipedia