Fresh Links Sundae – November 3, 2013 Edition

http://www.dreamstime.com/-image28379626Fresh Links Sundae encapsulates information I have come across during the past week. Often they are from the people whose work I admire or resonate with me. I hope you will find these ideas thought-provoking at the minimum. Even better, I hope these ideas will, over time, help my fellow IT pros make better decisions, be awesome, and kick ass!

With all the excitement surrounding big data and advanced analytics, many organizations are naming Chief Data Officers (CDO) to manage their data needs. Thomas Redman describes the challenges and the opportunities that can come with this transformative role. Are You Ready for a Chief Data Officer? (Harvard Business Review)

The biggest story in IT this year likely is the issues surrounding the rollout of Healthcare.gov. By leveraging her experience in managing large-scale IT projects, Mary Shacklettin outlines the lessons which all IT professionals can learn from the website. Healthcare.gov web site launch leaves lessons for health of your IT career (TechRepublic)

Many people think gaming is just a nice way to make training more fun and engaging. Paul Wilkinson advocates that gaming can do a lot more as part of a learning process. A game is just nice to have right? – Wrong! (The ITSM Review)

Some people believe that managing the work is as important as doing the work, if not more. Bob Lewis suggests that it’s the other way around because, if you don’t deliver the goods, nobody will care about your brilliant insights. The work or managing the work: Which matters more? (IS Survivor Publishing)

Mobility is rapidly becoming the primary consumer interaction point with the organization and its business processes. Robert Stroud recommends all IT shops leverage mobility as a key interaction point with their constituents. A Fall, An iPhone, Mobility And Knowing What Good Is! (CA Service Management)

While the political punditry around the healthcare website is laughable, the layers of technology and components required to make the website work is no joking matter. Mitch Joel believes that this prominent website can also offer an excellent opportunity to educate the mass population on the complexity of the technology we work with daily. When Important Websites Crash (Six Pixels of Separation)

For a number of women (or men), delivering superior results and advancing within the corporate structure are often at odd with achieving work-life balance. After talking with the founder of Pixo, a technology consulting firm, Susan Cramm believes it’s still possible to run a competitive company that nurtures work-life balance. Exceed Customer Expectations—and Get Home for Family Dinner (strategy+business)

On any project, changes are expected and should be handled proficiently so significant issues can be avoided. Laura Brandenburg discusses how to manage change requests so that an informed decision can be made about how the changes can be incorporated into a project with as little disruption as possible. How to Manage Change Requests (Bridging the Gap)

Giving effective feedback to team members is quite possibly the most crucial part of any leader’s job. Heidi Grant Halvorson recommends a few simple rules that leaders can use to do a better job giving feedback. The Key to Giving Great Feedback: Focus on the Process, Not the Person (Dr. Heidi Grant Halvorson)

While the global culture has immense potential benefits, it can also lead to an effect of “cultural extinction” where people around the world are much more likely to look alike, act alike, and sound alike. Marshall Goldsmith believes that, in order to create a positive global community, we need to meet three key challenges. Celebrating Diversity (Marshall Goldsmith Personal Blog)

Fresh Links Sundae – August 25, 2013 Edition

http://www.dreamstime.com/-image28379626Fresh Links Sundae encapsulates information I have come across during the past week. Often they are from the people whose work I admire or resonate with me. More importantly, I picked these articles to help my fellow IT professionals be more successful. I hope you will find these ideas thought-provoking at the minimum. Even better, I hope these ideas will, over time, help my fellow IT pros make better decisions, be awesome, and kick ass!

When it comes to providing IT services, Barclay Rae believes that we do need to be consistent, accountable, reliable and able to deliver and demonstrate value. He outlines 7 simple, positive, and practical tips on how to be successful with IT service management. Start from the beginning: Introduction, Step 1, Step 2, Step 3, Step 4, Step 5, Step 6, ITSM Goodness Step 7: Change and Sell the Pitch (HDIConnect)

There are people who advocate that, while IT is essential, IT is also commodity like utilities. Robert Plant believes that company leaders should create stronger, progressive IT positions. He also suggests three areas where companies can take actions. IT Doesn’t Matter (to CEOs) (Harvard Business Review)

Many IT organizations have the tendency to rip-and-replace and constantly use new solutions to look for quick wins. Recalling a lesson he learned from his father 20 years ago, Jarod Greene thinks we should pay more attention to what we already have and not overlook any obvious value that is already there. You Can Read the Magic Quadrant, After You Finish Cleaning Your Room (Gartner)

With the large number of business blogs out on the Internet, the mediocre blogs probably outnumber the successful ones by a huge margin. Patsi Krakoff outlines what a successful business blog should have and what you can do to make yours better. Is Your Business Blog “Just Okay?” Here’s How to Change It (Writing On The Web)

When we extend deadlines, research suggests that we have difficulty using the newly-found time wisely. Heidi Grant Halvorson explains why do we squander the extra time and what can we do about it. Here’s What Happens When You Extend Deadlines (Dr. Heidi Grant Halvorson)

Often we are trained to focus on the end goal and not letting things detract us from the ultimate objective, but that focus along is not sufficient. Kathy Simmons recommends what successful executive should do. Are You a Results Oriented Executive? (The Executive Update)

Hiring the right people is probably the most valuable contribution a manager can make for his/her organization. Rob England recommends how we can do a better job hiring for our organizations. How to Hire (The IT Skeptic)

Taking a chapter from Professor Rita Gunther McGrath’s most recent book, The End of Competitive Advantage: How To Keep Your Strategy Moving As Fast As Your Business; Theodore Kinni points out how the effect that transience on corporate strategy may have on our careers. Can Your Career Survive Transient Competitive Advantage? (Strategy+Business)

While we all claim to hate suck-ups, we seem to surround ourselves with them. Marshall Goldsmith shows how we unknowingly encourage sucking up and what we can do to change our behavior.  All of Us Are Stuck on Suck-Ups (Marshall Goldsmith Personal Blog)

Rachel Martin believes there is a list of living intentional type things we should do with our child. She suggests what her list looks like. 20 Things I Will Not Regret Doing With My Kid. (finding joy)

Fresh Links Sundae – June 16, 2013 Edition

http://www.dreamstime.com/stock-photography-happy-father-s-day-vector-image22114752Fresh Links Sundae encapsulates information I have come across during the past week. They maybe ITSM related or not quite. Often they are from the people whose work resonates with me, and I hope you will find them at least thought-provoking or something of value.

Most people probably would agree with the notion that PC opened the door for distributed systems where mainframes used to rule. Bob Lewis contemplates whether the mobile devices are also having the same door-opening effect for cloud computing. Three riffs on the cloud (IS Survivor Publishing)

With feedback being a large part of a consumer’s experience, Amazon, eBay, and Yelp are just a few trusted sources where people turn to when acquiring goods or services. Jon Hall suggests that IT organizations should take the feedback trend into consideration as they compete more and more with external IT service providers. How customer feedback will transform ITSM (Evolving ITSM)

Reflecting from a recent discussion on IT’s role within an organization, Dan Kane believes that IT should be the technology investment advisor/planner and explains why. What is IT’s role in the business? (Hazy ITSM)

A recent CEB study on The Future of Corporate IT, 2013-2017 found that 97% of IT roles will undergo change in the next four years. Andrew Horne outlines what an effective strategic workforce plans should include. The Five Steps to Effective IT Workforce Planning (CEB’s IT Blog)

Laura Brandenburg believes capturing requirements is much more than simply filling out blanks on a template. She shares her experience on how to make requirement capturing a meaningful exercise for all. How to Put Some Spunk Into Your Requirements (Bridging the Gap)

Len Lagestee defines “organizational scar tissue” as something that forms over time when  workforce becomes numbed from negative experiences with leaders and co-workers. He outlines the symptoms of the scar and what leaders can do to improve the situation. Releasing Organizational Scar Tissue (Illustrated Agile)

Life is full of situations where negotiation determines the outcomes. Heidi Grant Halvorson suggests some approaches on how to negotiate well. The 1 Minute Trick to Negotiating Like a Boss (The Science of Success)

Decreasing costs and increasing productivity have been two key organizational objectives driving many operations during the industrial age. For the post-industrial age, Seth Godin believes the objects are decidedly different. Memo to the modern COO (Seth’s Blog)

Referencing to John Oliver hosting the Daily Show while Jon Stewart is away, Wendii Lord suggests that everything that is good has a process. Even Comedy News (Manager Tools)

As the leader, your mere statements may mean more than you think to your directs. Marshall Goldsmith advises that it is important for leaders to have an accurate sense on the impact of their statements. It’s Not a Fair Fight If You’re the CEO (Marshall Goldsmith Personal Blog)

Fresh Links Sundae – January 27, 2013 Edition

http://www.dreamstime.com/-image28379626Fresh Links Sundae encapsulates information I have come across during the past week. They maybe ITSM related or not entirely. Often they are from the people whose work resonates with me, and I hope you will find them at least thought-provoking or something of value.

Big data was a hot technology topic in 2012. Bob Lewis discusses the trend and its suitability to organization in terms of the organizational players involved, the degree of affordability, and the disruption to the enterprise. Don’t expect big-time results from big data (InfoWorld)

Although IT Asset Management can be an under-appreciated function with many organizations, Jon Hall suggests four tactics that IT Asset Manager can use to make their value to the organization more visible and impactful. ITAM 2015: The evolving role of the IT Asset Manager (Evolving ITSM)

In a two-part post, Andrew Horne looks at seven common pitfalls that cause scorecards to fail and outlines some metrics currently used by the most progressive organizations. The Seven Pitfalls of IT Scorecards and Five Metrics for Your 2013 IT Scorecard (CEB IT Blog)

A popular ITSM metric is the measurement of incidents and how quickly we were able to help our customers recover from them. Dan Kane advocates that simply measuring incident resolution rate is not sufficient – focusing on the overall customer experience is. Rethinking the Role of Incidents in Service Management (Hazy ITSM)

With the general technology competency level rising amongst the end users, the notion of self-supported user population may result in the eventual phasing-out of the service desk. Patrick Gray explains why general users’ familiarity with technology doesn’t necessarily translate into troubleshooting capability. Don’t be premature in closing your help desk (TechRepublic)

In an era where companies accumulate a great deal of information about us, Anna Farmery talks about big data as a business opportunity for companies that embrace the concept of trust, transparency, and responsibility. Big Data – Being Open Can Bring Success (The Engaging Brand)

An effective speaker is often an audience-centric speaker. In a three-part post, Andrew Dlugan describes what audience analysis is and the types of questions a speaker should be asking about his audience. Part 1: How to Conduct Audience Analysis Part 2: Audience Analysis: A Guide for Speakers Part 3: How to Improve Your Speeches Through Audience Analysis Part 4: Worksheet Download (Six Minutes)

In comparing “I don’t” vs. “I can’t,” Heidi Halvorson talks about why one mindset is much more empowering than the other. The Amazing Power of I Don’t (rather than I Can’t) (Dr. Heidi Grant Halvorson)

In every discipline, there are stars recognized for their extraordinary results or contribution. Adriana Beal discusses three traits that star business analysts have in common. 3 Characteristics of Star BAs (Bridging the Gap)

Although the terms “purpose” and “goal” may appear to be similar in definition, Marshall Goldsmith explains what makes those two terms different. Mission Control: Putting Our Purpose Above Our Goals (Marshall Goldsmith Personal Blog)