Fresh Links Sundae – September 14, 2014 Edition

http://www.dreamstime.com/stock-image-sundae-image13526471Fresh Links Sundae encapsulates information I have come across during the past week. Often they are from the people whose work I admire or resonate with me. I hope you will find these ideas thought-provoking at the minimum. Even better, I hope these ideas will, over time, help my fellow IT pros make better decisions, be awesome, and kick ass!

Most IT organizations have a set of IT and ITSM metrics, and those metrics have a direct impact on the organization’s ability to deliver value-add services to the business. Stephen Mann discusses the pitfalls we need to overcome and the good practices we should implement when designing ITSM metrics. 14 Common ITSM Metrics Pitfalls & 13 ITSM Metrics Best Practices (ServiceNow)

Large infrastructure functions have traditionally been organized in “technology domains,” but that model seems to be hitting its limits as businesses become more global and require more agility. A “plan-build-run” organizational model can help to break down silos and facilitate performance-improvement and transformation objectives. Himanshu Agarwal, Nagendra Bommadevara, and Allen Weinberg discuss how leading IT infrastructure organizations are increasingly adopting plan-build-run models. Using a plan-build-run organizational model to drive IT infrastructure objectives (McKinsey & Company)

Many predictive analytics efforts fail to produce expected result because they focus more on the end predictions, rather than grasping the analytic “hows” and “whys.” Michael Schrage explains why humbly learning from your mistakes can quickly and cost-effectively turn predictive failures into analytic successes. Learn from Your Analytics Failures (Harvard Business Review)

With the current focus on big data and analytics, enterprise data strategy is becoming an increasingly critical part of a portfolio planning process. Stephen Lahanas outlines the top seven considerations when crafting an enterprise data strategy. How to Create an Enterprise Data Strategy (Technovation Talks)

While all projects focus on delivering the value for the businesses, many of those projects had a hard time defining what constitutes value for their projects. Glen Alleman discusses that there is another equally critical element with which we must factor into the overall ROI calculation. Focus on Value is Only ½ The Equation (Herding Cats)

An effective IT service costing process can be a solution to the pressing need for tighter technology budget and better business/IT alignment. Khalid Hakim discusses the steps for setting up a better service costing process. How to Create a More Accurate, Useful, and Equitable Service Costing Process (VMware CloudOps)

Organizations deal with a variety of hardware and devices both at the end-user and in the data center environments. Accurate asset tracking is critical for all environments within an enterprise. David Foxen discusses the key approaches and considerations to asset tagging, along with strengths and weaknesses of each methodology. Quick guide to Hardware Asset Tagging (ITAM Review)

Many organizations use proof-of-concept exercise to validate the use of certain technologies or systems. Many of those technologies or systems later failed to produce the expected results or benefits in production. Bob Lewis cautions us to be skeptical when a proof-of-concept is showcased to be an absolute proof of something working. Proofs of concept usually aren’t (IS Survivor Publishing)

Fresh Links Sundae – May 4, 2014 Edition

http://www.dreamstime.com/stock-image-sundae-image13526471Fresh Links Sundae encapsulates information I have come across during the past week. Often they are from the people whose work I admire or resonate with me. I hope you will find these ideas thought-provoking at the minimum. Even better, I hope these ideas will, over time, help my fellow IT pros make better decisions, be awesome, and kick ass!

To save costs and prepare for adoption of next-generation infrastructure technology, leading organizations are adopting commercial-style demand and service management. Himanshu Agarwal, Leandro Santos, and Irina Starikova describe the attributes of effective demand and service management for an IT organization. Managing the demand for IT infrastructure In a related article, Chandra Gnanasambandam, Michael Huskins, and Kara Sprague talk about overcoming several challenges of implementing the next generation of IT infrastructure. Next-generation IT infrastructure (McKinsey & Company)

In IT, we spend a great deal of time discussing the value of adopting ITSM. Earl Begley outlines the things we have to do in ITSM to help drive adoption, but are not covered in the typical ITIL courses. Things I didn’t learn in ITIL school (ITSM Review)

Configuration management supports the management of cloud services by providing information crucial to the other service management processes. Kai Holthaus discusses three common cloud-based models and the configuration management aspects to keep in mind for each model. Configuration Management in the Cloud (VMware Blogs)

Many IT organizations respond to calls, emails and chat session requests quickly, but those requests were then sent elsewhere for action. As a result, things slowed down significantly and IT customers still are not happy with the interaction with IT. Robert Stroud explains why today’s support centers cannot just “log and flog.” Close the Loop on “Log and Flog” Service Management (CA Service Management)

With the technology becomes more accessible, more business executives are willing to lead technology initiatives. Business-led IT initiatives are here to stay, but many business teams still struggle. Raf Gelders discusses ways IT can help the business teams extract value from their technology investments. Why Not All Business-Led IT Takes Off (CIO Leadership Council)

Although data analysis is at top priority of many businesses these days, the ROI and success rate of such projects are still very low. Pearl Zhu explains what the challenges are and how to overcome them. The Brutal Truth about Data Analysis (Future of CIO)

It can be difficult to get it right when estimating software development projects in an agile paradigm. Glen Alleman tackles three common estimating situations and recommends approaches for those situations. How To Fix Martin Fowler’s Estimating Problem in 3 Easy Steps (Herding Cats)

When asked about what changes that can be made to manage more effectively, many C-level executives believe they should delegate more. Marshall Goldsmith argues that, when it comes to delegation, quality still trumps quantity. Don’t Delegate More – Delegate More Effectively (Marshall Goldsmith Personal Blog)