Fresh Links Sundae – March 24, 2013 Edition Links Sundae encapsulates information I have come across during the past week. They maybe ITSM related or not entirely. Often they are from the people whose work resonates with me, and I hope you will find them at least thought-provoking or something of value.

With ideas that come from years of executive experience in managing technology, Bob Lewis outlines the principles any IT professional looking to lead in the years ahead should consider. 19 principles every IT leader should heed | It management (InfoWorld)

IT services and resources are not infinite, and congestion can result from the demand placed on the IT services. Jon Hall suggests several approaches for managing the demand and making the services more assessable for an organization. Congestion charging… in IT? (Evolving ITSM)

With many technology solutions being procured outside IT’s involvement, Robert Stroud believes IT will need to change its ways if it hopes to stay relevant. Changing Role of the Service Manager in the Hybrid World (CA Technologies)

Using Kubler Ross’ Model of Grief, Michiel Croon discusses several different types of IT organization and explains why adapting processes and tools should always respect and reflect the nature of the IT organization. A service-type dependency adopting process and tooling (ITSM Portal)

For many things we do in IT, projects and processes seem to go hand-in-hand and often used interchangeably. Jan van Bon explains why projects are, by definition, independent from processes. Project or process – why is it so hard to use both? (ITSM Portal)

As the nature of work changes in organizations, Andrew Horne suggests that there are three competency areas for employees to master in order to be productive and how IT can help. It’s Time to Rethink IT Training and Support (CEB’s IT Practice)

In order to move an organization forward, Michael Schrage believes it is important to ask the right questions, or to have the right kind of important arguments within the organization. The Arguments Your Company Needs (Harvard Business Review)

Ted Rubin believes that assumptions have the tendency to limit ourselves to a narrow view of things. He advocates why it is necessary to challenge your assumptions if you want to be successful. The Problem with Assumptions (Ted Rubin)

All organizations periodically take on activities that add unnecessary costs and complexity. Ron Ashkenas explains why organizations take on those excessive activities and offers suggestions to minimize them. Why Organizations Are So Afraid to Simplify (Harvard Business Review)

Our positive beliefs about ourselves often help us become successful, and sometimes these same beliefs can make it tough for us to change. Marshall Goldsmith suggests ways we can overcome the success delusion and position ourselves to undertake the needed changes. The Success Delusion (Marshall Goldsmith Personal Blog)

Fresh Links Sundae – January 13, 2013 Edition Links Sundae encapsulates information I have come across during the past week. They maybe ITSM related or not entirely. Often they are from the people whose work resonates with me, and I hope you will find something of value.

Referring to a recent LinkedIn discussion on the Change and Release Management processes, Jan van Bon discusses how the two processes relate to each other and offers suggestions on how to best leverage both processes in an organization. The one-and-only Change Management process (ITSM Portal)

Cloud computing was a hot technology topic in 2012. Bob Lewis compares three types of cloud services and discusses their suitability to organization in terms of the organizational players involved, the degree of affordability, and the disruption to the enterprise. The realist’s guide to cloud services and what they’re good for (InfoWorld)

With cloud computing transforming how businesses consume technology services, Robert Stroud lists some guidelines that can help effectively implement services in a hybrid cloud-computing environment with effective service operations. Hybrid Service Delivery Guidance for the New Year (CA Technologies)

Change and configuration management practices have always been an important part of IT operations, but implementing the practices well can also take a significant effort and may not appear to add much value to the business operations. Sasha Gilenson suggests that IT Operations Analytics maybe a way for organizations to handle this important area and make it worth-a-while. Change and Configuration Management Is Sexy Again! (Evolven Blog)

Drawing similarities between cloud offerings and the K-cup concept, Patrick Gray explains how the popular per-cup pricing model can also be leveraged by IT in providing similar value proposition to organizations. K-cup coffee and a lesson for IT (TechRepublic)

Inspired by the ShamWow commercial, Aprill Allen describes seven goods self-service forum can bring to an organization. 7 Ways Self-service is like a ShamWow (Knowledge Bird)

Observing from the IT Risk/Reward Barometer survey and the technology trends, Brian Barnier believes there is a serious disconnect between IT and business and how we can make a difference. IT risk leaders: Does 2013 pose triple threats or triple treats? (ISACA Now)

With his usual skeptical humor and insights, Rob England outlines some of the IT and general computing trends between now and 2020. The IT Swami predicts the Twenty-Teens (The IT Skeptic)

After observing leadership development professionals are looking for a way to build executive presence in their organization’s high potential managers, Scott Eblin explains what is executive presence based on his research and coaching experience. What Is Executive Presence? (Eblin Group)

While an asynchronous communication like email has become a big part of our communication paradigm, the lack of interaction in real-time has its short-coming. Seth Godin advocates building resilience into how we communicate with one another. Toward resilience in communication (the end of cc) (Seth’s Blog)