Fresh Links Sundae – August 25, 2013 Edition

http://www.dreamstime.com/-image28379626Fresh Links Sundae encapsulates information I have come across during the past week. Often they are from the people whose work I admire or resonate with me. More importantly, I picked these articles to help my fellow IT professionals be more successful. I hope you will find these ideas thought-provoking at the minimum. Even better, I hope these ideas will, over time, help my fellow IT pros make better decisions, be awesome, and kick ass!

When it comes to providing IT services, Barclay Rae believes that we do need to be consistent, accountable, reliable and able to deliver and demonstrate value. He outlines 7 simple, positive, and practical tips on how to be successful with IT service management. Start from the beginning: Introduction, Step 1, Step 2, Step 3, Step 4, Step 5, Step 6, ITSM Goodness Step 7: Change and Sell the Pitch (HDIConnect)

There are people who advocate that, while IT is essential, IT is also commodity like utilities. Robert Plant believes that company leaders should create stronger, progressive IT positions. He also suggests three areas where companies can take actions. IT Doesn’t Matter (to CEOs) (Harvard Business Review)

Many IT organizations have the tendency to rip-and-replace and constantly use new solutions to look for quick wins. Recalling a lesson he learned from his father 20 years ago, Jarod Greene thinks we should pay more attention to what we already have and not overlook any obvious value that is already there. You Can Read the Magic Quadrant, After You Finish Cleaning Your Room (Gartner)

With the large number of business blogs out on the Internet, the mediocre blogs probably outnumber the successful ones by a huge margin. Patsi Krakoff outlines what a successful business blog should have and what you can do to make yours better. Is Your Business Blog “Just Okay?” Here’s How to Change It (Writing On The Web)

When we extend deadlines, research suggests that we have difficulty using the newly-found time wisely. Heidi Grant Halvorson explains why do we squander the extra time and what can we do about it. Here’s What Happens When You Extend Deadlines (Dr. Heidi Grant Halvorson)

Often we are trained to focus on the end goal and not letting things detract us from the ultimate objective, but that focus along is not sufficient. Kathy Simmons recommends what successful executive should do. Are You a Results Oriented Executive? (The Executive Update)

Hiring the right people is probably the most valuable contribution a manager can make for his/her organization. Rob England recommends how we can do a better job hiring for our organizations. How to Hire (The IT Skeptic)

Taking a chapter from Professor Rita Gunther McGrath’s most recent book, The End of Competitive Advantage: How To Keep Your Strategy Moving As Fast As Your Business; Theodore Kinni points out how the effect that transience on corporate strategy may have on our careers. Can Your Career Survive Transient Competitive Advantage? (Strategy+Business)

While we all claim to hate suck-ups, we seem to surround ourselves with them. Marshall Goldsmith shows how we unknowingly encourage sucking up and what we can do to change our behavior.  All of Us Are Stuck on Suck-Ups (Marshall Goldsmith Personal Blog)

Rachel Martin believes there is a list of living intentional type things we should do with our child. She suggests what her list looks like. 20 Things I Will Not Regret Doing With My Kid. (finding joy)

Fresh Links Sundae – July 21, 2013 Edition

http://www.dreamstime.com/-image5686314Fresh Links Sundae encapsulates information I have come across during the past week. Often they are from the people whose work I admire or whose ideas resonate with me. I hope you will find them at least thought-provoking or something of value.

Many of today ultra-competitive businesses seem to be run by mercenary leaders, who focus almost exclusively on maximizing shareholder value, with people considered after the fact or not at all. Susan Cramm tells us what “Border Guard” leaders are and why we should have more of those leaders. Would You Want Your Child To Work For You? (Startegy+Business)

It is human nature to have some elements of pre-conceived notion and prejudice involved when we make decisions about people or situations. Jarod Greene advocates that we should always challenge our assumptions or preconceived notions when dealing with situations or when interacting with individuals. Hoodie IT (Gartner Group)

Technology advances are changing the operating nature and the role of many IT organizations. Julie Montgomery talks about four forces that are shaping IT and how we in IT interact with our constituents. 4 Ways IT Is Changing…For The Better (Plexent Blog)

Is IT something that can be fully managed from a box on the organizational chart without the help from the rest of the organization? Maybe not! Donald Marchand and Joe Peppard remind us that decisions about IT today actually have little to do with technology. IT Cannot Be Only the CIO’s Responsibility (Harvard Business Review)

During the requirement elicitation phase of a project, the participation of the stakeholders is crucial. What can a BA do when some of the needed stakeholders are not available? Adrian Reed suggests three things a BA can do while waiting for the stakeholders to become available. 3 Elicitation Techniques You Can Do Without Stakeholder Access (Bridging the Gap)

Effective leadership must be anchored and guided by a set of moral principles. Jim Taggart gives two examples of how leadership without a functioning moral compass can be wasteful or even destructive. Your Moral Compass: The Key to Leadership (ChangingWinds)

We sometimes encounter the difficulty of writing things down and expressing what’s on our mind. Mitch Joel suggests 5 tips for overcoming the obstacles that stand in the way. The End Of Writer’s Block (Six Pixels of Separation)

With changes and potential troubles lurking around every corner, Rosabeth Kanter explains how we deal with those uncertainties is what matters the most. Surprises Are the New Normal; Resilience Is the New Skill (Harvard Business Review)

As a coach, Marshall Goldsmith has learned to work only with dedicated leaders who are committed to improvement. He explains how he arrived at that conclusion. If They Don’t Care, Don’t Waste Your Time (Marshall Goldsmith Personal Blog)

At times, we work hard trying to convince the skeptics that our work has merit. Seth Godin believes that there is another way of using that time better and more productively. Proving the skeptics wrong (Seth’s Blog)

Fresh Links Sundae – July 22, 2012 Edition

Fresh Links Sundae encapsulates some pieces of information I have come across during the past week. They maybe ITSM related or not entirely. Often they are from the people whose work resonates with me, and I hope you will find something of value.

Organizations call their service desk function by different names, Jeff Wayman advocated that name is not as important as how you deliver the services and offered five areas to think about. Help Desk, Service Desk – 5 Items That Matter More (ITSM Lens)

By failing to build relationships and to educate business through meaningful discussions, Bob Lewis explained why IT made it easier for business to bypass it. Why “the business” bypasses IT (IS Survivor Publishing)

Leveraging from his experience of helping IT managers, Jay Long suggested eight things that IT operations managers should avoid doing. IT Improvement: The 8 Commandments for an IT Operations Manager (Plexent Blog)

Met during the recent Knowledge12 conference, April Allen of KnowledgeBird and Jarod Greene of Gartner sat down and chatted about Greene’s work and the upcoming IT Service Support Management (ITSSM) Magic Quadrant study. The players haven’t changed, but the game has (The ITSM Review)

With many organizations cutting IT investment and under-cutting their capability to compete, Susan Cramm suggested what organizations can do to get back on track. You Can’t Cut Your Way to Success (Valuedance)

If you are working on putting together a process assessment exercise for your continual service improvement practice, Alicia Choo posted a couple of sample documents that may help in your endeavor. My take on ITSM and IT Governance: Continual Service Improvement (Choofca’s Brain Dump)

Taking an excerpt from a Global Knowledge white paper, Errol Thomas explained how relationship can strengthen a business analyst’s effectiveness. For the Business Analyst: Why Relationships Trump All! (Global Knowledge Training Blog)

Reflecting on his past interactions with the late Stephen R. Covey, Greg McKeown talked how Covey’s teaching and pursuit to make a difference had inspired him. Stephen R. Covey Taught Me Not to Be Like Him (Harvard Business Review)

To support an organization’s needs to sustain and to grow, Jeff DeGraff outlined seven areas where leaders can fail and how to improve their odds of succeeding. The Seven Deadly Sins of Innovation Leaders [] (Management Innovation eXchange)

Having access to a well-matched career coaches can be invaluable to one’s career, Kathy Simmons gave suggestions on how to find a career coach that is right for you. How Do You Find the Right Career Coach? (The Executive Update)