Fresh Links Sundae – August 5, 2012 Edition

Fresh Links Sundae encapsulates some pieces of information I have come across during the past week. They maybe ITSM related or not entirely. Often they are from the people whose work resonates with me, and I hope you will find something of value.

No matter what your job is in IT, Bob Lewis gives examples and suggests why everyone can and should play a part in moving the organization forward. Next-gen IT starts with you (InfoWorld)

In the ITSM context, are incidents and requests same or different? Using an inquiry from a blog reader, Rob England gives his take on that question. Shopping: request vs incident (The IT Skeptic)

Cloud, Integration, Mobile, and Big Data are popular topics of discussion in IT these days. From an application management perspective, Julie Craig explains why these technologies are introducing new challenges and exacerbating existing ones. What do Cloud, Integration, Mobile & Big Data have in common? (EMA Blog Community)

Although the concept of ITSM intuitively makes sense for many, Roman Jouravlev explains, in his views, what ITSM is and why some organizations may not be ready to go to a complete service-based relationship. Inevitably happy: does “IT management” always require “service”? (ITSM Portal)

Taking a new approach, Eveline Oehrlich describes Forrester’s new vision for ITSM and its new Playbook that helps an IT organization discover, plan, act, and optimize. The Future Of ITSM Drops The “IT” And Replaces It With Automation (Forrester Blogs)

As a follow-up to Eveline Oehrlich’s blog post, Robert Stroud shares a different viewpoint of his. Further Evidence that Infrastructure and Operations is Irrelevant? (CA on Service Management)

For some organizations, business analysts are in high demand. Michael Fitzgerald discusses what makes a good analyst and how to leverage the role for your business’ benefits. Tech hot shots: The rise of the IT business analyst (InfoWorld)

Relationship building exercises in a large organization can be daunting, Peter Saddington five roadblocks to positive human relationships and how to overcome them. 5 Tips for Building Relationships at a Client (Agile Scout)

Using recent personal examples, Robin Fisher Roffer articulates how we can become fearless in bad situations and find the chance to learn and to grow. How To Transform From Flustered To Fearless (Simply Hired Blog)

Contrary to common cliché, Peter Weddles advocates the notion of Career Activism and why such notion is important for building a lasting career. There is No Gain in Pain (WorkStrong)

Fresh Links Sundae – May 27, 2012 Edition

Fresh Links Sundae encapsulates some pieces of information I have come across during the past week. They maybe ITSM related or not entirely. Often they are from the people whose work resonates with me, and I hope you will find something of value.

Rob England expressed his viewpoint of why using menu as the analogy for service catalog is not that simple. A menu is not a service catalogue (The IT Skeptic)

Damon Edwards got together with two other industry experts to talk about their experience and insights on the DevOps topic. High Velocity Release Management with Alex Honor and Betsy Hearnsberger (dev2ops)

Jeff Wayman discussed some excellent points for taking on a brand new ITSM initiative or trying to revive an under-performing one. The key is to center around taking on small bites, achieving results, and iterating continually to improve and to compound the smaller, positive results into a bigger one. ITIL for the Beginner: 4 Common Misconceptions (ITSM Lens)

If you are looking for ideas on how to set up or improve your change management practice, Alicia Choo has published something that is worth looking into and adapting it for your organization. My take on ITSM and IT Governance: Change Management (Choofca’s Brain Dump)

Julie Craig gave several suggestions on minimizing the probability of your enterprise management software acquisition becoming shelfware. Just say NO– to shelfware (EMA Blog Community)

Perry Rotella gave his thoughts on three key considerations a CIO must address to ensure operational success in managing the data within the organization. Data Excellence = Executive Success (Forbes)

Bret Simmons talked about the importance of not withholding truth as part of a leadership lesson. If You Don’t Have Something Nice To Say (Positive Organizational Behavior)

Julie Peeler talked about some simple steps to take to better protect you from disclosing too much data via social media. Data leakage in social media ((ISC)2 Blog)

Charles Betz suggested how a different approach like Demand-Supply-Execute can improve what we do in IT management today. Moving from Plan-Build-Run to Demand-Supply-Execute (Nimsoft Modern IT Blog)

Anna Farmery suggested the use of S.U.P.E.R. model to improve our effectiveness in what we do in business. Why Tomorrow…is so Yesterday (The Engaging Brand)