Fresh Links Sundae – May 4, 2014 Edition

http://www.dreamstime.com/stock-image-sundae-image13526471Fresh Links Sundae encapsulates information I have come across during the past week. Often they are from the people whose work I admire or resonate with me. I hope you will find these ideas thought-provoking at the minimum. Even better, I hope these ideas will, over time, help my fellow IT pros make better decisions, be awesome, and kick ass!

To save costs and prepare for adoption of next-generation infrastructure technology, leading organizations are adopting commercial-style demand and service management. Himanshu Agarwal, Leandro Santos, and Irina Starikova describe the attributes of effective demand and service management for an IT organization. Managing the demand for IT infrastructure In a related article, Chandra Gnanasambandam, Michael Huskins, and Kara Sprague talk about overcoming several challenges of implementing the next generation of IT infrastructure. Next-generation IT infrastructure (McKinsey & Company)

In IT, we spend a great deal of time discussing the value of adopting ITSM. Earl Begley outlines the things we have to do in ITSM to help drive adoption, but are not covered in the typical ITIL courses. Things I didn’t learn in ITIL school (ITSM Review)

Configuration management supports the management of cloud services by providing information crucial to the other service management processes. Kai Holthaus discusses three common cloud-based models and the configuration management aspects to keep in mind for each model. Configuration Management in the Cloud (VMware Blogs)

Many IT organizations respond to calls, emails and chat session requests quickly, but those requests were then sent elsewhere for action. As a result, things slowed down significantly and IT customers still are not happy with the interaction with IT. Robert Stroud explains why today’s support centers cannot just “log and flog.” Close the Loop on “Log and Flog” Service Management (CA Service Management)

With the technology becomes more accessible, more business executives are willing to lead technology initiatives. Business-led IT initiatives are here to stay, but many business teams still struggle. Raf Gelders discusses ways IT can help the business teams extract value from their technology investments. Why Not All Business-Led IT Takes Off (CIO Leadership Council)

Although data analysis is at top priority of many businesses these days, the ROI and success rate of such projects are still very low. Pearl Zhu explains what the challenges are and how to overcome them. The Brutal Truth about Data Analysis (Future of CIO)

It can be difficult to get it right when estimating software development projects in an agile paradigm. Glen Alleman tackles three common estimating situations and recommends approaches for those situations. How To Fix Martin Fowler’s Estimating Problem in 3 Easy Steps (Herding Cats)

When asked about what changes that can be made to manage more effectively, many C-level executives believe they should delegate more. Marshall Goldsmith argues that, when it comes to delegation, quality still trumps quantity. Don’t Delegate More – Delegate More Effectively (Marshall Goldsmith Personal Blog)

Fresh Links Sundae – February 2, 2014 Edition

dreamstime_xs_12962601 (240x225)Fresh Links Sundae encapsulates information I have come across during the past week. Often they are from the people whose work I admire or resonate with me. I hope you will find these ideas thought-provoking at the minimum. Even better, I hope these ideas will, over time, help my fellow IT pros make better decisions, be awesome, and kick ass!

IT infrastructure managers need to meet a number of challenges in 2014. Björn Münstermann, Brent Smolinski, Kara Sprague describes 11 practices that will help infrastructure managers navigate a challenging, and sometimes conflicting, set of demands. The enterprise IT infrastructure agenda for 2014 (McKinsey & Company)

IT organizations should periodically exam and evaluate the key metrics they measure. For 2014, Andrew Horne suggests seven measurement priorities recently highlighted in a CEB’s research. 7 New Metrics for 2014 (CEB’s IT Blog)

Many non-IT end users probably are not aware of the  software asset management (SAM) practice in the organization and what it means to them. David Foxen explains why SAM is important to an organization and how IT can collaborate with its end users and effectively communicate its SAM practice to them. Introducing Software Asset Management to end users (The ITAM Review)

Often people will ignore ineffective governance or unenforceable policies. Michael Scarborough suggests that IT organizations can improve their effectiveness by regularly evaluating whether the existing policies and procedures in place are still making sense.  Governance That Makes Sense (Global Knowledge Training Blog)

Big Data, when practiced correctly, can yield a good amount of insights that might not have been possible with human analysis before. Michael Schrage believes those insights can also lead to dilemmas and unwarranted discrimination when improperly used. He further cautions that all Big Data champions and practitioners need to have a better understanding of how they intend to use the insights for making decisions. Big Data’s Dangerous New Era of Discrimination (Harvard Business Review)

With a strong dependence on IT for many businesses, IT organizations have many challenges on their hands to deliver a stable operation while continue to leverage technologies and innovate. Robert Stroud believes IT service delivery managers have many opportunities to add even greater value to the organization in 2014. Long Live Service Delivery! (CA Service Management)

While resolving incidents and putting fires are commendable things to do, Ryan Ogilvie recommends that understanding and addressing the root cause to an incident will be a much more value-added activity. Score a Service Management Touchdown through Incidents (Service Management Journey)

While use cases are an extremely useful requirements tool and one tool that every BA should have handy, Laura Brandenburg suggests that there are situations in which writing use cases would be a big mistake. 3 Signs You Shouldn’t Be Writing a Use Case (Bridging the Gap)

Fostering a successful culture entails hiring employees who buy into the corporate culture, and it also means getting the wrong employees off the organization. Joel Greenwald believes that the best companies use culture as both a sword and a shield, to improve performance and reduce risk. How to Get the Wrong People Off the Bus (strategy+business)

Today’s connected world means many leaders have access to a global mind that represents both opportunities and challenges. Marshall Goldsmith explains the process of e-coaching and how leaders can leverage the process to manage the opportunities and challenges. E-Coaching Roles (Marshall Goldsmith Personal Blog)