Fresh Links Sundae – October 7, 2012 Edition

Fresh Links Sundae encapsulates information I have come across during the past week. They maybe ITSM related or not entirely. Often they are from the people whose work resonates with me, and I hope you will find something of value.

I started out my career as a systems administrator, and I believe the really good sys admins/DBAs tend to be both paranoid and lazy at the same time. While the laziness aspect has to do with automation, Chris Foot discusses the paranoid aspect of the behaviors with a two-part blog. The Art of Being a Successful DBA – Paranoid DBA Best Practices, Part I (Remote DBA Experts)

Although technical qualification maybe an important consideration when hiring good service desk staff, Kirstie Magowan explains that life skills and personality attributes are just as important to consider as ever. Who is your next hire for the service desk? (Common Sense and Service Management)

If you are working on putting together a Relationship Management process for your organization, Alicia Choo posted a sample operating procedure document and a few other support documents that may help in your endeavor. My take on ITSM and IT Governance: Relationship Management (Choofca’s Brain Dump)

Business and application development teams sometimes blame IT operations for so many frustrations, Martin Perlin outlines why IT operations cannot seem to catch a break and what can be done to reverse the trend. IT Operations Suffers from An Undeserved Bad Reputation (Evolven Blog)

Trying to assess what are some of the causes for failure behind ITSM implementations, Larry Cooper argues that instituting ITSM practice solely for the sake of implementing ITIL is a wrong approach and what to do about it. The problem with ITSM is ITIL (ITSM Portal)

Using an example analysis though a CFO’s perspective, Perry Rotella suggests what CIOs can do to make their contributions more easily understood and relevant to his C-level colleagues. Think Like a CFO to Gain C-Suite Credibility (Forbes)

In this blog entry, Laura Brandenburg explains how business analysts approach requirements specifications, what a hiring manager is looking for, and finally how can a BA determine what her real capabilities in creating requirements specifications. How to Present Yourself as Capable of Doing Requirements Specifications (Bridging the Gap)

Leveraging from a recent training class taught by Marieke McCloskey, Andrew Dlugan outlines Marieke’s tips for designing and delivering training courses. 28 Tips for Designing Training Courses: Case Study (Six Minutes)

Seeing the trading of meaning for money as a toxic trade-off, Umair Haque encourages us to enrich ourselves more with meaning in life rather than purely with simple monetary wealth. Making the Choice Between Money and Meaning (Harvard Business Review)

After watching the most recent broadcast of the Ryder Cup, Mark Horstman discusses his impression of the sportsmanship displayed (or lack of) during the recent golf match. Ryder Cup Disappointment (Manager Tools)

Fresh Links Sundae – August 19, 2012 Edition

Fresh Links Sundae encapsulates some pieces of information I have come across during the past week. They maybe ITSM related or not entirely. Often they are from the people whose work resonates with me, and I hope you will find something of value.

With people being the most critical element for organization changes, Rob England explains how to leverage the people factor via motivation, communication, and development. The People in ITSM (The ITSM Review)

With the success of an organization being dependent on the people within it, Benjamin Whitehead give suggestions on getting the best out of your IT Support team. 10 tips for managing the Human Side of IT (ITSM Portal)

While IT is often known for rapid introduction of new technologies and widgets, retiring old technologies which have outlived their useful lives can be especially difficult. Matt Prigge talks about how to stay ahead of the curve and stay out of trouble caused by old, obsolete technologies. When to cut bait on old IT (InfoWorld)

Leveraging the concept from Matt Prigge’s article, Martin Perlin talks about why it is important to deal with the obsolescence issue for the IT operations tools as well. Cut Bait on Old IT: 4 Areas to Re-examine Current IT Operations Tools (Evolven Blog)

With an increasing emphasis of leveraging automation in IT, Stephen Mann talks about how automation in IT will affect the staffing practices. Prepare Your People For The Future Of IT Service Delivery (Forrester Blogs)

Leveraging the ideas from Stephen Mann’s automation comments, Aprill Allen discusses how knowledge management and IT can achieve a better level of collaboration. Is Forrester the Marriage Counsellor for KM and IT? (Knowledge Bird)

Using NASA’s robot rover Curiosity landing on Mars as an example of automation, Melanie Karunaratne talks about what pitfalls to avoid when designing process automation for ITSM work. Process Automation: Blazing the Trail (LANDesk Blog)

Recalling from her recent itSMF SIG attendance, Ros Satar discusses her classroom experience and the take-aways she took with her. Continual Service Improvement (CSI) (The ITSM Review)

In a two-part series, Jim Taggart gives his take on what separate the term management from the term leadership. Are We There Yet? More on the Leadership-Management Debate (ChangingWinds)

For many of us who utilizes LinkedIn as a professional networking tool, Kristin Lyon explains how the “Pay it Forward” concept can be a powerful tool for managing our LinkedIn connections. Commit to Pay it Forward to Your LinkedIn Connections (Modis)

Fresh Links Sundae – July 15, 2012 Edition

Fresh Links Sundae encapsulates some pieces of information I have come across during the past week. They maybe ITSM related or not entirely. Often they are from the people whose work resonates with me, and I hope you will find something of value.

With many organizations struggling with service catalog initiatives, Stephen Mann provided some short-term and long-term recommendations on what to do. Getting A Service Catalog: So Much More Than Buying A Tool! (Forrester Blogs)

Inspired by a recent twitter chat for itSMF Australia, Rob England shared some perspectives why the full adoption of BYOD may not be appropriate for all organizations until some fundamental issues can be worked out. A little chat about BYOD The IT Skeptic

Although the topics of cloud and mobile computing may dominate the IT discussions these days, Bob Lewis suggested that collaboration is what’s really required for a next-generation IT. Next-gen IT: It’s not about BYOD (InfoWorld)

Referring to a recently published book “The Physics of Business Growth: Mindsets, System, and Processes,” Don Tennant shared the book authors’ views on what anti-innovation practices to avoid. How the Entrenched Ways that Companies Think Are Stifling Innovation (ITBusinessEdge)

Presenting as a unique challenge to IT, Martin Perlin collected and shared ten points of view from experts at Gartner, IDC, InformationWeek and more. 10 Insights into the Impact of Shadow IT (Evolven Blog)

Attempting to answer the question, Laura Brandenburg explained that the difficulty is not so much with the BA people but with the reality where a lot of changes are often facilitated by the BA work. Why Business Analysts Are Difficult People (Bridging the Gap)

While one does not have to be in a management position to show leadership, Jim Taggart talked about six challenges he must take on to become a better leader. The 6 Inner Leadership Selves (ChangingWinds)

Sensing that sometimes people get caught up on the tool rather than the meaning and purpose behind the tool, Jason Little talked about the competence/consciousness model when any new process or change is introduced. Kanban isn’t the Point (Jason Little)

Switching career can be a risky endeavor; Bill Barnett made some suggestions on how to learn about a new profession before diving headfirst into it. Try Out a New Career Before You Make the Leap (Harvard Business Review)

While some people can be seen as charismatic, Jeff Haden suggested that charisma is not something you have but something you can earn by consistently following certain habits. How to Be More Charismatic: 10 Tips (Inc.)

Fresh Links Sundae – April 8, 2012 Edition

Fresh Links Sundae encapsulates some pieces of information I have come across during the past week. They maybe ITSM related or not entirely. Often they are from the people whose work I admire, and I hope you will find something of value.

IT Service Management And ITIL Thinking – Brawn, Brains, Or Heart? Stephen Mann discussed ITSM people “stereotypes” and what we can learn from them in terms of communication, education, and ITSM tool selection. (Forrester Blogs)

The 7 Tenets of Providing Great Service at the Help Desk Jeff Wayman discussed seven principles a service desk can follow through to provide great IT services. (ITSM Lens)

3 Ways to Simplify IT Reporting Julie Montgomery provided suggestions on effective IT reporting. (Plexent)

Eating the ITIL elephant one leg at a time Rob England discussed why sticking with the premise that an ITSM initiative is assembled from the ITIL processes could be missing the real point. (The IT Skeptic)

Dev-Ops? New-Ops? Cloud-Ops! Martin Perlin discussed what impact cloud computing has on the interaction between the Dev and Ops teams. (Evolven Blog)

Team Building without Time Wasting Marshall Goldsmith explained a simple, practical, and efficient process for team building. (Marshall Goldsmith)

Make Less Decisions Mark and Mike discussed the importance of prioritizing and making decisions ahead of time can make later decision-making easier and to avoid distractions (Manager Tools)

The Biggest Mistake You (Probably) Make with Teams Tammy Erickson discussed which is more important to promoting collaboration: a clearly defined approach toward achieving the goal, or clearly specified roles for individual team members? (Harvard Business Review)

The Things Customers Can Do Better Than You Bill Lee gave examples where customers can do things better than the organization thinks they can. And why an organization should involve their customers more help grow its business? (Harvard Business Review)

Where’s the Web Heading? A Prediction Daniel Burrus gave his takes on the direction of technologies where web 3.0 and even web 4.0 might be going. (Strategic Insights Blog)