Fresh Links Sundae – January 19, 2014 Edition

dreamstime_xs_22202715 (240x178)Fresh Links Sundae encapsulates information I have come across during the past week. Often they are from the people whose work I admire or resonate with me. I hope you will find these ideas thought-provoking at the minimum. Even better, I hope these ideas will, over time, help my fellow IT pros make better decisions, be awesome, and kick ass!

Many ITSM implementations strive to engage in communication with customers and to establish the foundation for continual improvement. In fact, Doug Tedder advocates that those two points are probably the most essential objectives for any ITSM implementation. Good Enough is Good Enough (HDIConnect)

While HR tells us we can only deal with behavior, not attitude, Bob Lewis disagrees. He explains why attitude is something leaders cannot ignore, especially when it comes to building and driving a culture of effectiveness. Behavior isn’t enough (IS Survivor Publishing)

Leveraging his government IT leadership experience, Matthew Burton discusses the critical aspects of talent and tools when it comes to managing large government IT effort. Lessons learned from my time at the CFPB (O’Reilly Radar)

Patrick Gray believes that reference architecture should provide a blueprint for advancing your business or technology strategy. He goes on to discuss the approaches of coming up with effective designs. Tapping into the real-world value of reference architectures (TechRepublic)

With the initiation of SMCongress, Paul Wilkinson believes it’s time that we must demonstrate the added value of ITSM. He discusses different types of resistance and the issue of “implementing ITSM” in general. SMCongress – Why this initiative? Why now? [Part 1] SMCongress – Why this initiative? Why now? [Part 2] (ITSM Portal)

John Coles advises that organizations should train their employees to recognize the distinction between Personal Information Management (PIM) and Business Information Management (BIM). Without the distinction, we could miss excellent opportunities for sharing and collaborating, create sideway-paths of inefficiencies, or even incur opportunity cost. PIM vs. BIM: Personal Information Management vs. Business Information Management (HDIConnect)

Many ITSM efforts have a significant focus on process/tools implementation. Thom Salo cautions us that ITIL implementation is much more about the culture than simply the processes. Think ITIL Is All About Process? Then You Missed The Point. (Plexent)

A number of organizations implement monitoring for their IT environment but doing it in a silo or non-integrated manner. In order to have an effective event management practice in your organization, Ryan Ogilvie reminds us the importance of understanding what we are monitoring and why. Event Management – Who Sees What (Service Management Journey)

While a number of enterprises have started to adopt Agile, some are still failing with Scrum and struggling extending it into the enterprise. With multi-part posts, Mike Cottmeyer shares and discusses his experience of helping organizations adopt Agile. Are We Solving The Right Problem? What Problems Are Executives Trying To Solve With Agile? Is Your Business Model A Good Fit For Agile? How to Make Commitments in the Face of Uncertainty (LeadingAgile)

While studying the leadership characteristics, Marshall Goldsmith discusses the emerging trends and outlines five new factors that have emerged as clearly more important in the future. Future Leaders (Marshall Goldsmith Personal Blog)

Fresh Links Sundae – November 3, 2013 Edition Links Sundae encapsulates information I have come across during the past week. Often they are from the people whose work I admire or resonate with me. I hope you will find these ideas thought-provoking at the minimum. Even better, I hope these ideas will, over time, help my fellow IT pros make better decisions, be awesome, and kick ass!

With all the excitement surrounding big data and advanced analytics, many organizations are naming Chief Data Officers (CDO) to manage their data needs. Thomas Redman describes the challenges and the opportunities that can come with this transformative role. Are You Ready for a Chief Data Officer? (Harvard Business Review)

The biggest story in IT this year likely is the issues surrounding the rollout of By leveraging her experience in managing large-scale IT projects, Mary Shacklettin outlines the lessons which all IT professionals can learn from the website. web site launch leaves lessons for health of your IT career (TechRepublic)

Many people think gaming is just a nice way to make training more fun and engaging. Paul Wilkinson advocates that gaming can do a lot more as part of a learning process. A game is just nice to have right? – Wrong! (The ITSM Review)

Some people believe that managing the work is as important as doing the work, if not more. Bob Lewis suggests that it’s the other way around because, if you don’t deliver the goods, nobody will care about your brilliant insights. The work or managing the work: Which matters more? (IS Survivor Publishing)

Mobility is rapidly becoming the primary consumer interaction point with the organization and its business processes. Robert Stroud recommends all IT shops leverage mobility as a key interaction point with their constituents. A Fall, An iPhone, Mobility And Knowing What Good Is! (CA Service Management)

While the political punditry around the healthcare website is laughable, the layers of technology and components required to make the website work is no joking matter. Mitch Joel believes that this prominent website can also offer an excellent opportunity to educate the mass population on the complexity of the technology we work with daily. When Important Websites Crash (Six Pixels of Separation)

For a number of women (or men), delivering superior results and advancing within the corporate structure are often at odd with achieving work-life balance. After talking with the founder of Pixo, a technology consulting firm, Susan Cramm believes it’s still possible to run a competitive company that nurtures work-life balance. Exceed Customer Expectations—and Get Home for Family Dinner (strategy+business)

On any project, changes are expected and should be handled proficiently so significant issues can be avoided. Laura Brandenburg discusses how to manage change requests so that an informed decision can be made about how the changes can be incorporated into a project with as little disruption as possible. How to Manage Change Requests (Bridging the Gap)

Giving effective feedback to team members is quite possibly the most crucial part of any leader’s job. Heidi Grant Halvorson recommends a few simple rules that leaders can use to do a better job giving feedback. The Key to Giving Great Feedback: Focus on the Process, Not the Person (Dr. Heidi Grant Halvorson)

While the global culture has immense potential benefits, it can also lead to an effect of “cultural extinction” where people around the world are much more likely to look alike, act alike, and sound alike. Marshall Goldsmith believes that, in order to create a positive global community, we need to meet three key challenges. Celebrating Diversity (Marshall Goldsmith Personal Blog)

Fresh Links Sundae – August 11, 2013 Edition Links Sundae encapsulates information I have come across during the past week. Often they are from the people whose work I admire or resonate with me. More importantly, I picked these articles to help my fellow IT Professionals be more successful. With these ideas, I hope they can help my fellow IT pros make better decisions, be awesome, and kick ass! I hope you will find them thought-provoking or something of value.

After completing a recent web application project, Bob Lewis shares with us the lessons he learned and how those best practices can also be applicable when it comes managing data and application architecture projects. Lessons learned from code diving (IS Survivor Publishing)

Together with CSI, Paul Wilkinson believes that problem management is one of the core capabilities that IT organizations needs to develop. He explains why problem management is also an excellent risk management capability. Problem management: Especially Now! (ITSM Portal)

As the workplace becomes more collaborative and knowledge-intensive, Andrew Horne believes that IT should interact more directly with individual employees to identify their needs and to generate innovations. He outlines five questions to ask in order to determine whether your IT organization is on the right track. Do You Have A C-Suite Problem? (CEB’s IT Blog)

Based on a recently published report from HDI and Robert Half Technology, many technology leaders believe that user demand for anytime, anywhere IT service/support is one of three major trends driving how IT provides services. Stephen Mann adds his observation that how IT services are perceived and consumed by business users/consumers/customers is just as essential as how IT delivers the services. The Future of the IT Service Desk…or whatever it becomes (HDIConnect)

When it comes to the concept of DevOps, there are a number of definitions of what DevOps is or should be. Phil Whelan interviewed John Arundel for his thoughts on DevOps, and I thought John’s candid perspective was very educational. John Arundel on DevOps (ActiveBlog)

Leveraging the findings from the recently published 2013 State of DevOps survey, Aliza Earnshaw gives us five measurements to consider if you are just starting to implement DevOps. 5 KPIs that Make the Case for DevOps (DevOps Blog)

While there are foundational characteristics that every mentor possesses, Len Lagestee recalls four outstanding traits from the mentors who have made a difference in his life. Four Characteristics of Memorable Mentors (Illustrated Agile)

Inspired by George Saunders’ recent graduation remarks to a group of students at Syracuse University, Mitch Joel believes that, in business, we can still be kind. Random Acts Of Business Kindness (Six Pixels of Separation)

While good bosses care about getting important things done, Jeff Haden also believes that exceptional bosses care about their people. 10 Things Extraordinary Bosses Give Employees (

How do great leaders encourage leadership development within his/her own team? Marshall Goldsmith recommends that the best ways top executives can get their leaders to improve is to work on improving themselves. To Help Others Develop, Start With Yourself (Marshall Goldsmith Personal Blog)

A bonus download…

Len Lagestee has combined 9 blog posts walking through an Agile Leadership Engagement Model by making them available in one convenient document. Enjoy the reading. Introducing the Agile Leadership Engagement Model E-Book (Illustrated Agile)