Fresh Links Sundae – August 25, 2013 Edition

http://www.dreamstime.com/-image28379626Fresh Links Sundae encapsulates information I have come across during the past week. Often they are from the people whose work I admire or resonate with me. More importantly, I picked these articles to help my fellow IT professionals be more successful. I hope you will find these ideas thought-provoking at the minimum. Even better, I hope these ideas will, over time, help my fellow IT pros make better decisions, be awesome, and kick ass!

When it comes to providing IT services, Barclay Rae believes that we do need to be consistent, accountable, reliable and able to deliver and demonstrate value. He outlines 7 simple, positive, and practical tips on how to be successful with IT service management. Start from the beginning: Introduction, Step 1, Step 2, Step 3, Step 4, Step 5, Step 6, ITSM Goodness Step 7: Change and Sell the Pitch (HDIConnect)

There are people who advocate that, while IT is essential, IT is also commodity like utilities. Robert Plant believes that company leaders should create stronger, progressive IT positions. He also suggests three areas where companies can take actions. IT Doesn’t Matter (to CEOs) (Harvard Business Review)

Many IT organizations have the tendency to rip-and-replace and constantly use new solutions to look for quick wins. Recalling a lesson he learned from his father 20 years ago, Jarod Greene thinks we should pay more attention to what we already have and not overlook any obvious value that is already there. You Can Read the Magic Quadrant, After You Finish Cleaning Your Room (Gartner)

With the large number of business blogs out on the Internet, the mediocre blogs probably outnumber the successful ones by a huge margin. Patsi Krakoff outlines what a successful business blog should have and what you can do to make yours better. Is Your Business Blog “Just Okay?” Here’s How to Change It (Writing On The Web)

When we extend deadlines, research suggests that we have difficulty using the newly-found time wisely. Heidi Grant Halvorson explains why do we squander the extra time and what can we do about it. Here’s What Happens When You Extend Deadlines (Dr. Heidi Grant Halvorson)

Often we are trained to focus on the end goal and not letting things detract us from the ultimate objective, but that focus along is not sufficient. Kathy Simmons recommends what successful executive should do. Are You a Results Oriented Executive? (The Executive Update)

Hiring the right people is probably the most valuable contribution a manager can make for his/her organization. Rob England recommends how we can do a better job hiring for our organizations. How to Hire (The IT Skeptic)

Taking a chapter from Professor Rita Gunther McGrath’s most recent book, The End of Competitive Advantage: How To Keep Your Strategy Moving As Fast As Your Business; Theodore Kinni points out how the effect that transience on corporate strategy may have on our careers. Can Your Career Survive Transient Competitive Advantage? (Strategy+Business)

While we all claim to hate suck-ups, we seem to surround ourselves with them. Marshall Goldsmith shows how we unknowingly encourage sucking up and what we can do to change our behavior.  All of Us Are Stuck on Suck-Ups (Marshall Goldsmith Personal Blog)

Rachel Martin believes there is a list of living intentional type things we should do with our child. She suggests what her list looks like. 20 Things I Will Not Regret Doing With My Kid. (finding joy)

Fresh Links Sundae – December 2, 2012 Edition

Fresh Links Sundae encapsulates information I have come across during the past week. They maybe ITSM related or not entirely. Often they are from the people whose work resonates with me, and I hope you will find something of value.

While many organizations may view ITSM as a simple exercise of implementing the processes in the ITIL books, Kirstie Magowan explains why “implementing” ITIL is missing the point and how not to lose the big picture. Repeat after me: “I am not IMPLEMENTING ITIL®” (The ITSM Review)

It is human nature to seek out the quick and simple solutions to business problem, and ITSM is no different. David Ratcliffe explains why IT Service Management is all about the challenge of leading and managing people. My 1, 2, 3 of ITSM: Or, What Is IT Service Management REALLY All About? (Pink Elephant)

Many organizations would like to get a much better handle on the tracking and utilization of their IT asset. Jon Hall talks about why he thinks IT Asset Management has an image problem and what we can do to address and improve the situation. Let’s work together to fix ITAM’s image problem (Evolving ITSM)

Partly spurred by Jon Hall’s insights on IT Asset Management, Stephen Mann talks about the current state of Software Asset Management effort in many organizations and presents a quick analysis. The Rise, Fall, And Rise Of Software Asset Management: It’s More Than Just A “Good Thing To Do” (Forrester Blogs)

We all had our fair share of working with ineffective managers or bosses. Bob Lewis gives two suggestions on what can leaders do to prevent or to minimize the negative effects of having ineffective managers in their organizations. An ounce of bad-boss prevention (IS Survivor Publishing)

Gamification has been a popular topic in the IT service management space lately. Martin Grobisen shares his opinion on why such reward and recognition mechanism may not be as effective as some would like to believe. Service Desk Gamification – Not the Priority (ITSM Lens)

Compelled by a recent debate on the need for service catalog, Rob England outlines his view of why service catalog is a critical foundation to any IT service provider organization. Service catalogue and service request catalogue (The IT Skeptic)

Responding to a recent LinkedIn discussion where someone advocates that incident priority should never be changed once determined, Gregory Tucker expresses his view on why the incident prioritization is much more dynamic. Changing Incident Priority and Incident Prioritization in Detail (ITSMinfo.com)

It is almost the end of 2012. Bob Sutton updates his reading list and shares them with his blog readers. 11 Books Every Leader Should Read: Updated for 2012 (Bob Sutton)

Being a parent can be a fulfilling life experience, but you don’t need to be a parent to appreciate what Rachel Martin has written for all of us to think about. 43 Life Lessons that Kids Teach Us. (finding joy)

Fresh Links Sundae – November 18, 2012 Edition

Fresh Links Sundae encapsulates information I have come across during the past week. They maybe ITSM related or not entirely. Often they are from the people whose work resonates with me, and I hope you will find something of value.

From his article at the recent ITSM 12 conference, Robert Stroud explains why the Service Manager needs to be more versed in the business and less in technology, a transition from a purely operational role to a more business oriented one. Delivering ‘Innovative Business’ – The Next Challenge for Service Managers (Service Management – CA Technologies)

Using a railroads operation example, Rob England discusses what a Problem Management process is and how it differs from Incident Management. Problem Management Defined (The ITSM Review)

When measuring the effectiveness of your knowledge management effort, Simon Morris talks about the use of metrics and how to improve them to yield a more meaningful measurement. Tracking user behaviour with Cohort Analytics (ServiceNow Community)

Referring to the recent NY Times columnist Nate Silver’s work on the presidential election, Bob Lewis talks about why hard evidence and careful analysis really should be the cornerstones of business decision-making. The cloud of intellectual relativism has a Silver lining (IS Survivor Publishing)

Although nature disasters tend to grab our attention as prominent threats to the business, the human risk factors should not be overlooked. Kirstie Magowan outlines the approaches we can take to minimize the human risk factors in order to protect the business from avoidable threats. Take care of your human risk factors first (Common Sense and Service Management)

Although there are many poorly implemented SLAs and some people are calling for its abolishment, Barclay Rae advocates that there are better ways to arrive at a solid SLA that is valuable to ITs customers. SLAs (Barclay Rae)

Attracting great people who can fit well into an organization is a common challenge for many hiring managers. Nick Corcodilos explains why hiring great people should be based on common interests, not common desperation. Yada, Yada, Yada: Desperate hiring (Ask The Headhunter)

Talking with Cal Newport, author of So Good They Can’t Ignore You, Jeff Haden discusses why a popular career management belief might not be practical and require a second thought. Why ‘Do What You Love’ Is Terrible Advice [] (Inc.com)

I just finished the mentoring program with my Ascend USC student mentees, and I am going to miss working with them. To learn more about what else you can do bless the young ones you love, check out what Rachel Martin has suggested. 51 Things You Can Do That Will Bless Your Kids (finding joy)

While you are working hard to bless and empower your young ones, don’t stop there. Check out what Toni Birdsong has suggested you can do in their online worlds. Catch Your Kids Being Awesome Online (InternetSafety.com Blog)