Fresh Links Sundae – March 30, 2014 Edition Links Sundae encapsulates information I have come across during the past week. Often they are from the people whose work I admire or resonate with me. I hope you will find these ideas thought-provoking at the minimum. Even better, I hope these ideas will, over time, help my fellow IT pros make better decisions, be awesome, and kick ass!

The word “Agile” in IT can take on a variety of meanings, depending on the organizational environment and context. Bob Lewis tries to explain and answer the question: What does it mean for an organization to be agile, and what does it take? How does a business become agile? (IS Survivor Publishing)

The future of IT organization is quickly evolving due to technology, so should how we practice ITSM. Courtney Bartlett recommends three news ways of thinking about ITSM in a world with ever-increasing complexity and fast-changing technologies. Revolutionize Your IT Service Management Journey: Focus On Your Customers! (Forrester Blogs)

With the advance in cloud services, more and more IT systems are being migrated into a cloud hosting environment. In a two-part series, Oded Moshe outlines six steps an organization should consider taking when migrating applications and data to cloud. What Are the First 3 Steps You Need to Take to Successfully Migrate Your Organization to Cloud? and 6 Steps to Successfully Migrate Your Organization to Cloud (SysAid Blog)

Morgan Hunter, Laszlo Gonc, Jenny Juliany, Rosanne Delaney, and Jessa Lyders of Intreis are running a blog series on compliance myths.  You can catch the last five posts in the series via the following links. Compliance Myth #6 – “Outsourcing a non-compliant process will make us compliant”  Compliance Myth #7 – “Internal Audit will detect any problems that exist.”  Compliance Myth #8 – “The right technology will make us compliant.”  Compliance Myth #9 – We don’t have enough resources to achieve compliance  Compliance Myth #10 – “Compliance is largely an IT problem” (Intreis)

The traditional website is alive and well, but the proliferation of the mobile devices require us to re-exam how we build mobile friendly websites. Lawrence Howlett walks us through the steps for planning a mobile e-commerce website that delivers productive user experience. How To Plan Your Next Mobile E-Commerce Website (Smashing Mobile)

Almost every organization has various islands of data stores. At the same time, many of them struggle to find productive or insightful ways of using the data. Larry Bonfante reminds us that the use of data is not about technology – it’s much more about using the information wisely to enhance the relationship with our customers. Big Data for Business Decisions (Enterprise Efficiency)

Good data analysis is hard to do, but bad data analysis can hurt more than help. Greg Reda goes over some useful principles to follow when tackling one of those deep-dive analyses. Principles of good data analysis (Greg Reda)

ITIL and ISO/IEC 20000 state the importance of having a definition for a major incident. Roman Jouravlev discusses one approach to define what major incidents are and what elements you will need to consider when crafting a process for handling major incidents. Major incidents in the real world (ITSM Portal)

Many organizations handle major incidents poorly because they fail to execute or don’t have a workable communication process in place. Ryan Ogilvie talks about the importance of having a major incident communication plan designed and vetted before a major incident strikes. Incident Management, Executive Gargoyles and Communication (Service Management Journey)

Sometimes the everyday life and work can make things difficult for all of us, but that does not mean we cannot invest some of our energy into something that can have a significant return. Ted Rubin helps us calculate the return on investment of taking the time to smile. What’s the ROI of a Smile? (Ted Rubin)

Fresh Links Sundae – January 20, 2013 Edition Links Sundae encapsulates information I have come across during the past week. They maybe ITSM related or not entirely. Often they are from the people whose work resonates with me, and I hope you will find them at least thought-provoking or something of value.

While some may hold the belief that DevOps and ITIL are in conflict with each other, Robert Stroud explains why that is not the case and why proper application of the DevOps concept can further strengthen an organization’s IT capability. Does the emergence of DevOps mean the end of ITIL? (CA Technologies)

The Bring Your Own Device (BYOD) trend was a hot technology topic in 2012. Bob Lewis discusses the trend and its suitability to organization in terms of the organizational players involved, the degree of affordability, and the disruption to the enterprise. The realist’s guide to BYOD and why it’s a long-term trend (InfoWorld)

By leveraging four key consideration elements, Roman Jouravlev suggests a model that can make an IT initiative clearer and easier to assess. ITSM ORBIT or How to help a tail to wag the dog (ITSM Portal)

With a two-part series, Matthew Selheimer describes a four-level model of social IT maturity and discusses how to avoid the most common pitfalls. The part-two of the post is available here. Getting Started with Social IT (The ITSM Review)

Although the concept of the ITIL problem management may be straight forward, few people fully understand it or appreciate its importance. Ian Aitchison defines what Problem Management process is, describes its value, and gives pointers on how to get started. Problem Management: The Teenager of the ITSM Household (LANDesk Blog)

Questioning some of the recent criticism on consultants and their contribution to the ITSM community, James Finister discusses the operating parameters consultants must work with and how the parameters differ from those of ITSM practitioners. Them and us – again (Core ITSM)

Building on the premise that people who have positive influence on us is that they also have real presence when they communicate. Mark Goulston examines the three essential elements that make up the presence. Real Presence, the Foreplay to Real Influence (Usable Insight)

By using a drinking water example, Anna Farmery talks about why brands should focus their effort on filtering and distributing the ocean of data to their intended audience. How to Quench the Thirst of Your Customer (The Engaging Brand)

After observing a magician performing his card tricks on a train, Adrian Reed draws a parallel with his BA work and explains the lesson he took away. Avoiding Elitism in Your Business Analysis Templates and Techniques (Bridging the Gap)

Peter Drucker was once quoted to have said, “Half the leaders I have met don’t need to learn what to do. They need to learn what to stop.” Marshall Goldsmith outlines 20 interpersonal behavior challenges that leaders can work on to correct. Bad Behavior (Marshall Goldsmith Personal Blog)

Fresh Links Sundae – August 5, 2012 Edition

Fresh Links Sundae encapsulates some pieces of information I have come across during the past week. They maybe ITSM related or not entirely. Often they are from the people whose work resonates with me, and I hope you will find something of value.

No matter what your job is in IT, Bob Lewis gives examples and suggests why everyone can and should play a part in moving the organization forward. Next-gen IT starts with you (InfoWorld)

In the ITSM context, are incidents and requests same or different? Using an inquiry from a blog reader, Rob England gives his take on that question. Shopping: request vs incident (The IT Skeptic)

Cloud, Integration, Mobile, and Big Data are popular topics of discussion in IT these days. From an application management perspective, Julie Craig explains why these technologies are introducing new challenges and exacerbating existing ones. What do Cloud, Integration, Mobile & Big Data have in common? (EMA Blog Community)

Although the concept of ITSM intuitively makes sense for many, Roman Jouravlev explains, in his views, what ITSM is and why some organizations may not be ready to go to a complete service-based relationship. Inevitably happy: does “IT management” always require “service”? (ITSM Portal)

Taking a new approach, Eveline Oehrlich describes Forrester’s new vision for ITSM and its new Playbook that helps an IT organization discover, plan, act, and optimize. The Future Of ITSM Drops The “IT” And Replaces It With Automation (Forrester Blogs)

As a follow-up to Eveline Oehrlich’s blog post, Robert Stroud shares a different viewpoint of his. Further Evidence that Infrastructure and Operations is Irrelevant? (CA on Service Management)

For some organizations, business analysts are in high demand. Michael Fitzgerald discusses what makes a good analyst and how to leverage the role for your business’ benefits. Tech hot shots: The rise of the IT business analyst (InfoWorld)

Relationship building exercises in a large organization can be daunting, Peter Saddington five roadblocks to positive human relationships and how to overcome them. 5 Tips for Building Relationships at a Client (Agile Scout)

Using recent personal examples, Robin Fisher Roffer articulates how we can become fearless in bad situations and find the chance to learn and to grow. How To Transform From Flustered To Fearless (Simply Hired Blog)

Contrary to common cliché, Peter Weddles advocates the notion of Career Activism and why such notion is important for building a lasting career. There is No Gain in Pain (WorkStrong)

Fresh Links Sundae – April 15, 2012 Edition

Fresh Links Sundae encapsulates some pieces of information I have come across during the past week. They maybe ITSM related or not entirely. Often they are from the people whose work I admire, and I hope you will find something of value.

5 Ways to Fix Your High Value Jerks Susan Cramm suggested strategies to deal with “talent jerks” who deliver results yet intimidate their colleagues and reports in the organization. (Valuedance)

Moving IT into the unknown with boldness, courage and strength to drive business value Robert Stroud discussed the importance of transforming IT from followers of the business to equal partners sharing in the common goals of the organization’s mission. (CA on Service Management)

Man Alive, It’s COBIT 5: How Are You Governing And Managing Enterprise IT? With the release of COBIT 5, Stephen Mann outlined his initial thoughts on the new framework from ISACA. (Forrester Blogs)

A Change Management Strategy for Clouds in Azure Skies Jeff Wayman discussed five Change Management strategies that can promote success to your cloud operations. (ITSM Lens)

Meet your iceberg. Now in 3D Roman Jouravlev explained why selling IT processes to business customers is, in most cases, pointless and doomed from the start. (ITSM Portal)

Leadership Encourages Hope Bret Simmons discussed what leaders can do to give the followers hope, in his word, the belief that one knows how to perform and is willing to direct and sustain consistent effort to accomplish goals that matter. (Positive Organizational Behavior)

10 Predictions from Experts on Big Data will Impact Business in 2012 10 Big Data predictions from experts at Forrester, Gartner, Ovum, O’Reilly, and more discussed how the Big Data realm will develop and impact business. (Evolven Blog)

Too much information Barclay Rae talked about the ‘inconvenient truth,’ where the conventional IT reporting is for the most part of little business or IT management value. (BarclayRae Website)

Reducing Negativity in the Workplace Marshall Goldsmith discussed a simple, yet effective strategy to reduce “whining time.” (Marshall Goldsmith)

The Great Collision Umair Haque talked about a Great Collision in which the future we want is at odds with the present we choose, and what to do about it. (Harvard Business Review)