Fresh Links Sundae – January 13, 2013 Edition

http://www.dreamstime.com/-image24270014Fresh Links Sundae encapsulates information I have come across during the past week. They maybe ITSM related or not entirely. Often they are from the people whose work resonates with me, and I hope you will find something of value.

Referring to a recent LinkedIn discussion on the Change and Release Management processes, Jan van Bon discusses how the two processes relate to each other and offers suggestions on how to best leverage both processes in an organization. The one-and-only Change Management process (ITSM Portal)

Cloud computing was a hot technology topic in 2012. Bob Lewis compares three types of cloud services and discusses their suitability to organization in terms of the organizational players involved, the degree of affordability, and the disruption to the enterprise. The realist’s guide to cloud services and what they’re good for (InfoWorld)

With cloud computing transforming how businesses consume technology services, Robert Stroud lists some guidelines that can help effectively implement services in a hybrid cloud-computing environment with effective service operations. Hybrid Service Delivery Guidance for the New Year (CA Technologies)

Change and configuration management practices have always been an important part of IT operations, but implementing the practices well can also take a significant effort and may not appear to add much value to the business operations. Sasha Gilenson suggests that IT Operations Analytics maybe a way for organizations to handle this important area and make it worth-a-while. Change and Configuration Management Is Sexy Again! (Evolven Blog)

Drawing similarities between cloud offerings and the K-cup concept, Patrick Gray explains how the popular per-cup pricing model can also be leveraged by IT in providing similar value proposition to organizations. K-cup coffee and a lesson for IT (TechRepublic)

Inspired by the ShamWow commercial, Aprill Allen describes seven goods self-service forum can bring to an organization. 7 Ways Self-service is like a ShamWow (Knowledge Bird)

Observing from the IT Risk/Reward Barometer survey and the technology trends, Brian Barnier believes there is a serious disconnect between IT and business and how we can make a difference. IT risk leaders: Does 2013 pose triple threats or triple treats? (ISACA Now)

With his usual skeptical humor and insights, Rob England outlines some of the IT and general computing trends between now and 2020. The IT Swami predicts the Twenty-Teens (The IT Skeptic)

After observing leadership development professionals are looking for a way to build executive presence in their organization’s high potential managers, Scott Eblin explains what is executive presence based on his research and coaching experience. What Is Executive Presence? (Eblin Group)

While an asynchronous communication like email has become a big part of our communication paradigm, the lack of interaction in real-time has its short-coming. Seth Godin advocates building resilience into how we communicate with one another. Toward resilience in communication (the end of cc) (Seth’s Blog)

Fresh Links Sundae – October 28, 2012 Edition

Fresh Links Sundae encapsulates information I have come across during the past week. They maybe ITSM related or not entirely. Often they are from the people whose work resonates with me, and I hope you will find something of value.

I take an avid interest in computer gaming and actively play a few myself. It was cool for me to read Keith Ferrazzi’s article on ways where virtual teams can successfully collaborate using a gaming analogy. How Successful Virtual Teams Collaborate (Harvard Business Review)

Although the nature of innovation and changes can seem conflicting to IT’s fundamental goal of keeping things running with great stability, Robert Stroud talks about why IT Operations must balance the need to facilitate innovation while still keeping the existing business solutions working and operational. IT Operations must accept risk and innovate (CA Service Management)

JavaScript Injection is an approach that can be used to monitor application performance from the end-user experience perspective. Jonathan Ginter explains why such method is not without risks and the implications for deploying such method in your application environment. Monitoring 101 Myth – JavaScript Injection is Safe (BMC Communities: DevOps)

Merger and acquisition activities can put up some very formidable challenges for IT to integrate various business operations. Sasha Gilenson describes what those challenges are and what can organizations do to integrate more effectively. Mergers & Acquisitions Road is Bumpy for IT Operations (Evolven Blog)

Advocating for solid documentation that support the process effectively and with minimum waste, Simon Morris talks about how to factor in user personas when writing productive and useful process documentation. ITSM User Personas (The ITSM Review)

Using the term “cul de sacs” as a reference from Seth Godin, Laura Brandenburg outlines the harder things to work on that will propel you much more towards your BA goal. Why You’re Not Achieving Your BA Career Goal (Bridging the Gap)

Citing information compulsion as a source of annoying habits and interpersonal flaws, Marshall Goldsmith explains why inappropriate sharing of information and emotions from leaders can be counter-productive and outlines four ways to change and to create a win-win exchange. Change for the Better (Marshall Goldsmith Personal Blog)

Many organizations (IT or others) set up customer service function to accomplish objectives. Seth Godin sums up what customer service is all about and what good customer service should subsequently lead to. The only purpose of ‘customer service’… (Seth’s Blog)

Fresh Links Sundae – September 2, 2012 Edition

Fresh Links Sundae encapsulates some pieces of information I have come across during the past week. They maybe ITSM related or not entirely. Often they are from the people whose work resonates with me, and I hope you will find something of value.

I am a fan of the DevOps concept, and I freely admit it. Robert Stroud gives his observations and suggests potential projects that could be suitable for embracing DevOps. DevOps, fad, reality or simply the death of ITIL (CA on Service Management)

While most system monitoring systems focus on watching performance and availability anomalies, Sasha Gilenson suggests that neglecting change and configuration monitoring can also result in just as much as suffering. Monitoring Sucks (and What We Can Do About It) (Evolven Blog)

Coming back from the LEADit 2012 conference, Aprill Allen explains why the approach of collaboration is more practical to than the practice of knowing and controlling everything. The Future is Practical (Knowledge Bird)

Using examples from his firm, Perry Rotella describes what strategy an IT leader can leverage to track and to incorporate emerging technologies for facilitating business growth. To Claim the Role of Chief Innovation Officer, Think about IT Differently (Forbes)

While a merger can be a tremendous change management event, Patrick Gray suggests what IT leaders should do to successfully manage the transition. IT leaders: How to survive a merger (TechRepublic)

Modeling a complex business process can sometimes result in participants being stuck on an analysis exercise and unable to move forward. Laura Brandenburg shows us the ways to get ourselves unstuck when that happens. 5 Ways to End Analysis Paralysis on Your Next Business Process Model (Bridging the Gap)

Considering failure can be a great teaching tool, Jeff Haden describes one type of failure that should also be embraced. Most Important Failure You Haven’t Embraced (Inc.com)

With the availability of the social media platforms, Ted Rubin explains how advertising activities differs from the marketing ones and how social media is facilitating both sets of activities. Is Social Blurring the Lines between Advertising and Marketing? (Straight Talk)

Learning from the recent episode where United Airlines mishandled the travel of an unaccompanied minor, Bob Sutton discusses his thoughts on the different levels of organizational accountability. There is also a follow-up post on this topic. Felt Accountability: Some Emerging Thoughts (Work Matters)

Businesses continue to change, and changes often result in loss or casualty somewhere within the organization. It is always refreshing to see something that is a straight talk without the usual corporate double-speak and fluff. PopCap Update from John Vechey (Blog Ride!)