Fresh Links Sundae – September 29, 2013 Edition Links Sundae encapsulates information I have come across during the past week. Often they are from the people whose work I admire or resonate with me. More importantly, I picked these articles to help my fellow IT professionals be more successful. I hope you will find these ideas thought-provoking at the minimum. Even better, I hope these ideas will, over time, help my fellow IT pros make better decisions, be awesome, and kick ass!

With the changes in how businesses utilize technologies, IT is being expected to build and deliver complex services, with external services and partners involved. Robert Stroud believes that the new focus of the IT Service Management function should be on design and execution as well as going from reactive to proactive. Service management must be proactive to retain relevance (CA Service Management)

According to Ryan Ogilvie, nothing is more frustrating than publishing metrics only to find that there are some inconsistencies in the data you have reported on. He explains what some potential causes for the reporting discrepancies are and how to improve the metrics. Service Management Reporting Accuracy – Greater Than or Less Than (Service Management Journey)

When IT projects languish, many of them don’t fail outright. Often they get “re-baselined”, and many ended up cancelled at the end. Stephen Lahanas gives his perspectives on why IT projects fail and what we can do to improve our chance of succeeding. Top 5 Reasons IT Projects Fail (Technovation Talks)

According to Patrick Gray, cloud applications could forcibly introduce unplanned and non-integrated tools into the IT application portfolio, just as spreadsheets and databases had done when those technologies first became available to the end users. He discusses what IT leaders can do to have productive conversations with the business on cloud applications. Avoid “Bring Your Own Cloud” syndrome (TechRepublic)

With the promise and the hype of Big Data, a number of organizations believe they have valuable data on hand and just need to find ways to monetize them. Sunand Menon explains what some of the misconceptions about data are and what steps an organization can take in order to understand the value of its data. Stop Assuming Your Data Will Bring You Riches (Harvard Business Review)

One of the most difficult challenges involved in software development is the near-total inability of developers to predict how long a project will take. Dan Milstein talks about how you can both give yours IT customers something they can work with and still manage the risks for the organization. No Deadlines For You! Software Dev Without Estimates, Specs or Other Lies (Hut 8 Labs)

Sprint Review session provides an excellent opportunity for the team to reflect on their work, to discuss lessons learned, and to plan the next steps.  Len Lagestee suggests how to make the session productive for everyone. How to Make Sprint Reviews More Meaningful (Illustrated Agile)

Many of us are delivering more than 100% on the current demands of our job but devoting little time to developing ourselves further for future opportunities. Herminia Ibarra suggests six approaches for developing new skills when you have limited opportunities for exploration and growth. Six Ways to Grow Your Job (Harvard Business Review)

Disappointment is a fact of life, and it can hit you when you are least expecting. While disappointment can be demoralizing, Scott Eblin recommends ways for picking our spirit back up. Disappointment Sucks. So, Now What? (Eblin Group)

People often ask Scott Adams for advice on how to get started writing a book. Scott outlines his recommended steps. How to Write a Book (Scott Adams Blog)

And lastly, for your amusement…

From Stephen Lahanas, You Know You’ve been in IT too Long When… (Technovation Talks)

Fresh Links Sundae – March 17, 2013 Edition Links Sundae encapsulates information I have come across during the past week. They maybe ITSM related or not entirely. Often they are from the people whose work resonates with me, and I hope you will find them at least thought-provoking or something of value.

When comparing to products, partners and processes, addressing the people factor with leadership is often the most critical element of an ITSM initiative. David Ratcliffe outlines which behaviors and actions can enable a leader to generate trust, confidence and respect when interacting with others. The WHATs and HOWs Of A Great IT Service Management Leader? (Pink Elephant)

The recent decisions from Yahoo! and Best Buys on curtailing telework generated many reactions. Bob Lewis discusses his opinions about working remotely, maintaining relationships, and explains why the decision at Yahoo! was more of a fairness issue at this juncture. Yahoo! We get to work together face to face (IS Survivor Publishing)

As a tutorial to those who may be new to the ITSM subject matter, Stephen Alexander outlines three major ITSM roles, what they do, and the differences between those roles. Process Owner, Process Manager or Process Engineer (The ITSM Review)

Cloud computing, like many technology tools, cannot address all business problems. Patrick Gray lists several situations when the cloud computing might not always be the appropriate solution we need. When is the Cloud not the right tactic? (TechRepublic)

Many of the consumer/cloud technologies can be quite capable. Before building critical business processes on the consumer-grade cloud solutions, Bob Lewis suggests spending some time investigating whether the organization may need something more sophisticated than consumer-level technology can provide. Don’t let consumerization be the free lunch that eats you (InfoWorld)

In a two-part series, Niek Bartholomeus gives an in-depth look into how he apply the DevOps principles within his organization in order to support the software delivery activities. [DevOps] #1 My experience with introducing DevOps in a traditional enterprise [DevOps] #2 A closer look at introducing DevOps in a traditional enterprise (BMC Communities Blog)

While most of us live in a competitive business environment, Scott Eblin suggests five reasons why sharing expertise or cooperating with your competitors might make sense on occasions. Five Reasons Why You Should Help Your Frenemies (Eblin Group)

In a three-part series, Jim Taggart explains what is emotional intelligence (EI) is all about and how EI principles apply to leadership. Are You Emotionally Intelligent? EI–The Inner Side of Leadership: Part I Are You Open to Outcome, and Not Attached to It? Emotional Intelligence, Part Two Do You Know Who You Are? Part Three on Emotional Intelligence (ChangingWinds)

Jeff Haden believes that we all can do many things towards becoming happier. He outlines ten things we should stop doing altogether. How to Be Happier at Work: 10 Tips (

Many of us fail to follow through on a number of changes we promised to do. Marshall Goldsmith gives five of the most common reasons for giving up on our goals and makes suggestions on overcoming the roadblocks. The Five Reasons We Give Up (Marshall Goldsmith Personal Blog)

Fresh Links Sundae – February 24, 2013 Edition Links Sundae encapsulates information I have come across during the past week. They maybe ITSM related or not entirely. Often they are from the people whose work resonates with me, and I hope you will find them at least thought-provoking or something of value.

Today’s business environment calls for the IT professionals to facilitate or even lead business change initiatives. Bob Lewis explains what the IT professionals need to understand when it comes to working with business changes. He also provides a humorous example. For next-gen IT, resistance is fertile (InfoWorld)

Getting ready to start a competitive analysis of Service Catalogue offerings in the ITSM market, Barclay Rae outlines the criteria he plans to use for the assessments. Assessment Criteria for Service Catalogue [] (The ITSM Review)

While many organizations have undertaken IT service management initiatives, few are realizing the full benefits and true potential of ITSM. Instead of handling ITSM simply as a project, Charles Araujo advocates why ITSM needs to become a movement with a vision and a community. You Are the ITSM Community (ITSM Portal)

When it comes to formulating BYOD policies, many organizations take the default position of treating the users as risks. Patrick Gray lists three alternatives to preempting disaster by partnering with the users in protecting the corporate data. Three BYOD policies for keeping workers (and IT) happy (TechRepublic)

Many organizations have established their own business analysis standards based on the needs and preferences of their stakeholders. Laura Brandenburg outlines some essential requirement specifications that a business analyst might consider for any project. What Requirements Specifications Does A Business Analyst Create? (Bridging the Gap)

Reflecting from the recent Grammy Award given to the band “Fun,” Scott Eblin outlines three encouragements to leaders who are plugging along without much in the way of positive feedback. Three Ways to Get the Recognition You Deserve (Next Level Blog)

From his recently published e-book, Jim Taggart prepares a list of suggestions for the boomer managers to keep in mind when interacting with their younger co-workers. Jim also posted another blog entry which talks about the interaction from the Gens X and Y’s perspective. Leadership and the Inter-Generational Divide: 10 Suggestions for Boomer Managers and Executives (ChangingWinds)

As more of us work on brand-building in a more connected environment, the question of whether one should exchange his/her own time for non-cash compensation comes up more often. Seth Godin outlines some evaluation criteria that can help you determine the productive use of your time and resources. Should you work for free? (Seth’s Blog)

There are many ways to improve interpersonal relationships, and Marshall Goldsmith believes that asking is one thing we all should do more often. He also suggests several simple ways of asking, listening, and learning from the feedback. Why Don’t We Ask? (Marshall Goldsmith Personal Blog)

Fresh Links Sundae – January 13, 2013 Edition Links Sundae encapsulates information I have come across during the past week. They maybe ITSM related or not entirely. Often they are from the people whose work resonates with me, and I hope you will find something of value.

Referring to a recent LinkedIn discussion on the Change and Release Management processes, Jan van Bon discusses how the two processes relate to each other and offers suggestions on how to best leverage both processes in an organization. The one-and-only Change Management process (ITSM Portal)

Cloud computing was a hot technology topic in 2012. Bob Lewis compares three types of cloud services and discusses their suitability to organization in terms of the organizational players involved, the degree of affordability, and the disruption to the enterprise. The realist’s guide to cloud services and what they’re good for (InfoWorld)

With cloud computing transforming how businesses consume technology services, Robert Stroud lists some guidelines that can help effectively implement services in a hybrid cloud-computing environment with effective service operations. Hybrid Service Delivery Guidance for the New Year (CA Technologies)

Change and configuration management practices have always been an important part of IT operations, but implementing the practices well can also take a significant effort and may not appear to add much value to the business operations. Sasha Gilenson suggests that IT Operations Analytics maybe a way for organizations to handle this important area and make it worth-a-while. Change and Configuration Management Is Sexy Again! (Evolven Blog)

Drawing similarities between cloud offerings and the K-cup concept, Patrick Gray explains how the popular per-cup pricing model can also be leveraged by IT in providing similar value proposition to organizations. K-cup coffee and a lesson for IT (TechRepublic)

Inspired by the ShamWow commercial, Aprill Allen describes seven goods self-service forum can bring to an organization. 7 Ways Self-service is like a ShamWow (Knowledge Bird)

Observing from the IT Risk/Reward Barometer survey and the technology trends, Brian Barnier believes there is a serious disconnect between IT and business and how we can make a difference. IT risk leaders: Does 2013 pose triple threats or triple treats? (ISACA Now)

With his usual skeptical humor and insights, Rob England outlines some of the IT and general computing trends between now and 2020. The IT Swami predicts the Twenty-Teens (The IT Skeptic)

After observing leadership development professionals are looking for a way to build executive presence in their organization’s high potential managers, Scott Eblin explains what is executive presence based on his research and coaching experience. What Is Executive Presence? (Eblin Group)

While an asynchronous communication like email has become a big part of our communication paradigm, the lack of interaction in real-time has its short-coming. Seth Godin advocates building resilience into how we communicate with one another. Toward resilience in communication (the end of cc) (Seth’s Blog)