Fresh Links Sundae – October 27, 2013 Edition Links Sundae encapsulates information I have come across during the past week. Often they are from the people whose work I admire or resonate with me. I hope you will find these ideas thought-provoking at the minimum. Even better, I hope these ideas will, over time, help my fellow IT pros make better decisions, be awesome, and kick ass!

With the on-going difficulties experienced at the national healthcare website, some people have attributed the difficulties to technology missteps. Michael Schrage believes that successful IT systems demand serious IT governance, and effective governance is not in place at this time. Don’t Blame IT for Obamacare’s Tech Troubles (Harvard Business Review)

With the cloud, BYOD, and other recent trends, some believe internal IT is no longer a necessity.  Bob Lewis suggests that, instead of fighting the trends, IT should lead the effort in shaping how the new trends can be leveraged for the organization’s advantage. Time to decommission IT? Lead the charge. (IS Survivor Publishing)

Many software asset management (SAM) systems have been designed to serve the singular nature of software inventory control function. Peter Bjorkman believes that is an outdated design. A multi-stakeholder approach is needed, and it will be beneficial for SAM. Shaking off SAM’s ‘solitary’ stereotype (The ITAM Review)

In response to a call for tips on building a service catalogue, Rob England explains the difference between service catalogue and request catalogue and how they should be apply in your environment. #SMFlashbook My top tip for building a service catalogue (The IT Skeptic)

For years, IT executives have had to deal with stealth technology or shadow IT set-up that could put their company’s security — and maybe their authority — at risk. Today, Tom Kaneshige suggests that IT executives see the world differently and are quick to explain that they should be ambassadors between tech vendors and business users. CIOs Want to Be Allies, Not Adversaries, With Business Users (

Technical debt can be defined as having unfinished tasks in an IT project. Technical debt is also a significant problem for many organizations and can contribute to considerable development issues. Russ Miller talks about the best ways to deal with technical debt. Technical Debt – Q&A With Russ Miller, CTO, SunView Software (ITSM Lens)

As work moves through the organization, it can reach a point where the whole process slows down or halts. When that happens, Sasha Dichter believes those choke points provide excellent learning opportunities. Choke points (Sasha Dichter’s Blog)

Global competition has changed the employment game. A gap has been created within the employee-employer relationship and driven largely by fear. Ted Rubin suggests that employers should start thinking of employees as an investment, instead of treating them like a commodity. Empower Your Employees… and They Will Power Your Brand! (Ted Rubin)

Marshall Goldsmith suggests that we can all increase our own interpersonal effectiveness by better understanding the powerful concept of referent groups. He explains what the concept is and how it can be a useful tool for understanding differences in organizations. Referent Groups and Diversity (Marshall Goldsmith Personal Blog)

Tom Asacker believes that complicated, time-consuming, and costly processes can kill value. Organizing simple, powerful creative undertakings can do the opposite. Kill the matrix. (Tom Asacker)

Fresh Links Sundae – June 9, 2013 Edition Links Sundae encapsulates information I have come across during the past week. They maybe ITSM related or not quite. Often they are from the people whose work resonates with me, and I hope you will find them at least thought-provoking or something of value.

In order to manage IT services even more effectively, Jon Hall advocates that asset management must integrate more effectively with each other. He suggests ways where asset management can contribute to ITSM. How ITAM can influence the CIO (The ITAM Review)

There are many discussions surrounding how IT should be designed to support its user base. Melanie Karunaratne explains why it’s also crucial to understand that different users have different user requirements. User Oriented IT: It’s about Diversity, Context, and Interactions (LANDesk Blog)

Drawing from the discussion with Aaron McDaniel, Don Tennant outlines some approaches that younger managers can use to work with their older directs. Tips for Millennials on Overcoming the Awkwardness of Managing Baby Boomers (From Under the Rug)

With the recent news from the White House, Patrick Gray outlines what leadership lessons IT can learn from the recent events. Leadership lessons for IT from the White House (TechRepublic)

Drawing parallels using a movie analogy, Adrian Reed explains why the solutions can come only after the requirements are explored by the business analysts. The Set Comes After the Script and the Solution Comes After the Business Need (Bridging the Gap)

When people rely on each other without thoroughly knowing each other, sometimes an information vacuum can create with invalid assumptions or misperceptions. James Eblin explains what some effective leaders do to minimize those information vacuums. Three Steps for Leaders Who Want to Work Better with Their Peers (Eblin Group)

In today’s competitive landscape, changes are constant and can be daunting to face. Tom Asacker suggests that there is a way to confront the changes you need to face. One way out. (Tom Asacker)

Some leaders manage their people the way they would want to be managed. Marshall Goldsmith points out that such approach is not always effective. When the Golden Rule Doesn’t Work (Marshall Goldsmith Personal Blog)

Most of us understand the importance of picking the right measurements. Seth Godin gives some examples of measuring the wrong things which lead to unintended results. Measuring without measuring (Seth’s Blog)

Here is one last post for your inspiration from Ted Rubin. “Your Value Doesn’t Decrease Based On Someone’s Inability To See Your Worth”… (Ted Rubin)

Fresh Links Sundae – May 26, 2013 Edition While Memorial Day maybe a United States federal holiday, the remembering of the men and women who made the ultimate sacrifice while serving their countries and communities goes out to all corners of the world.

Fresh Links Sundae encapsulates information I have come across during the past week. They maybe ITSM related or not quite. Often they are from the people whose work resonates with me, and I hope you will find them at least thought-provoking or something of value.

The most critical of IT critical success factors is relationship management. Bob Lewis concludes his list of 18 IT critical success factors by ending where he started. IT’s critical success factors – the series finale (IS Survivor Publishing)

Some have predicted that BYOD and consumerization may render some IT support function unnecessary. Ian Aitchison suggests that is not necessarily the case. BYOD and Consumerization: The Good News for Support (LANDesk Blog)

Some people have been advocating the notion of industrialized IT and the utilization of manufacturing techniques for running IT more effectively. Rob England questions whether the factory-floor techniques can be applied to everything in IT. The applicability of factory-floor techniques to IT (The IT Skeptic)

With IT being an integral part of many organizations, some have advocated the IT-as-a-business school of thought. Derek Lonsdale explains how ITIL can help run IT organizations in a more businesslike manner. What role does ITIL play in ‘Running IT as a business’ (ITSM Portal)

Over the years, the service desk and IT service management function might not look or feel as effective or strategic as they could be for some organizations. Teon Rosandic outlines some suggestions for increasing the value and relevance of the service desk and IT service management function to their stakeholders. Service desk collaboration: why Facebook walls and social streams are not the answer (The ITSM Review)

A number of organization and people factors can influence the effectiveness of a change management plan. Jason Little believes there is no one best approach for managing changes and, success will require different approaches from a variety of methods. Is it Possible to Manage Change? (Jason Little)

While working with his customers on ways to deliver results more predictably, Derek Huether believes that it is essential to stop trying to maximize the people utilization and discusses approaches for achieving more consistent results. Getting Teams to Deliver Predictably (LeadingAgile)

Some people might argue that the pursuit of perfection can be counter-productive at times. Tom Asacker advocates that, when it comes to work and community, we should ignore the merely good and strive for something even better. Is perfection the enemy? (Tom Asacker)

For some ITSM initiatives, many of us set our goal to be nothing by spectacular or “amazing.” It makes those complex initiatives exceedingly difficult to start or to execute. Seth Godin explains what the only path to amazing is. Overcoming the impossibility of amazing (Seth’s Blog)

Peter Drucker once said, “The leader of the future will be a person who knows how to ask.” Marshall Goldsmith outlines the key steps that can help preparing someone to become the leader of the future. Ask, Learn, Follow Up and Grow (Marshall Goldsmith Personal Blog)