Kathy Sierra on Making Users Awesome, Part 10

In the book, Badass: Making Users Awesome, Kathy Sierra analyzed and discussed the new ways of thinking about designing and sustaining successful products and services. These are some of my takeaways from reading the book. In previous chapters, we learned from Kathy that we should our users train their brains to pay attention. Our minds […]

Kathy Sierra on Making Users Awesome, Part 9

In the book, Badass: Making Users Awesome, Kathy Sierra analyzed and discussed the new ways of thinking about designing and sustaining successful products and services. These are some of my takeaways from reading the book. In previous chapters, we learned from Kathy that we should help our users by reducing the cognitive leaks that can […]

Kathy Sierra on Making Users Awesome, Part 8

In the book, Badass: Making Users Awesome, Kathy Sierra analyzed and discussed the new ways of thinking about designing and sustaining successful products and services. These are some of my takeaways from reading the book. Up to this point, Kathy discussed how we could help our users keep wanting to and get better at a […]

Kathy Sierra on Making Users Awesome, Part 7

In the book, Badass: Making Users Awesome, Kathy Sierra analyzed and discussed the new ways of thinking about designing and sustaining successful products and services. These are some of my takeaways from reading the book. In this section, Kathy continues the discussion on how to help our users keep wanting to get better at a […]

Kathy Sierra on Making Users Awesome, Part 6

In the book, Badass: Making Users Awesome, Kathy Sierra analyzed and discussed the new ways of thinking about designing and sustaining successful products and services. These are some of my takeaways from reading the book. In this section, Kathy continues the discussion on how to help our users keep wanting to get better at a […]

Kathy Sierra on Making Users Awesome, Part 5

In the book, Badass: Making Users Awesome, Kathy Sierra analyzed and discussed the new ways of thinking about designing and sustaining successful products and services. These are some of my takeaways from reading the book. In the previous sections, Kathy discusses how to help our users to get better at a skill. We can help […]

Kathy Sierra on Making Users Awesome, Part 3

In the book, Badass: Making Users Awesome, Kathy Sierra analyzed and discussed the new ways of thinking about designing and sustaining successful products and services. These are some of my takeaways from reading the book. In this section, Kathy discusses the approaches for building skills. The first common attribute across all domains in which people […]

A Potential Service Desk 1.5 Scenario

A couple of blog posts discussing the future of Service Desk (or Service Desk 2.0) caught my eyes last week. I mentioned them in my weekly Fresh Links Sundae post as well. I liked the various points of view presented, and it got me thinking. Well, I guess I probably will not know what a […]