Fresh Links Sundae – June 22, 2014 Edition

http://www.dreamstime.com/-image28379626Fresh Links Sundae encapsulates information I have come across during the past week. Often they are from the people whose work I admire or resonate with me. I hope you will find these ideas thought-provoking at the minimum. Even better, I hope these ideas will, over time, help my fellow IT pros make better decisions, be awesome, and kick ass!

For many firms, the importance of getting pricing right cannot be overstated. Walter Baker, Dieter Kiewell, and Georg Winkler believe that the flood of data now available provides companies with an opportunity to make significantly better pricing decisions. They suggest four things companies need to do. Using big data to make better pricing decisions (McKinsey & Company)

When documenting a business process or anything with a significant level of complexity, it’s easy to fall into the trap of documenting the process but not necessarily understand it. Bob Lewis explains how good documentation is a balancing act between providing the necessary details and explaining the insights that truly matter. With documentation, accuracy isn’t what matters (IS Survivor Publishing)

BYOD is a trend that is here to stay with a number of enterprises, so the management and governance of the BYOD is crucial. Karen Ferris discusses how ITIL Service Strategy processes can help to govern the BYOD practice more effectively. BYOD concerns? It’s time to dust off the ITIL service strategy book! (The ITSM Review)

In many organizations, the IT departments struggle to effectively market its capabilities and communicate the value the IT organizations bring to the table. Alex Salicrup recommends a list of steps and actions which the IT department can use to improve its effectiveness in managing consumer perceptions. Managing Your Brand: Communications and Marketing for Today’s IT (VMware Accelerate)

A well-planned and a well-run change management process can help build a better, stronger IT organization. In a two-part series, Vawns Murphy discusses how to get started in implementing a change management process and how to effectively manage the process on an on-going basis. Part 1 – Change Management – Surviving Implementation Part 2 – Running Your Change Management Process (The ITSM Review)

During the recent quarterly chapter meeting of the Information Security Forum, Steve Schlarman surveyed the audience noting the different personalities that have risen to the tops of the security food chain.  He discusses how the CISO role in many organizations has evolved and the personality attributes, he believes, tend to contribute to a CISO’s success these days. Leadership Qualities for Today’s CISOs (RSA Archer GRC)

As more IT organizations move away from the traditional model of IT and toward becoming a service provider, running a smooth, cost-effective, efficient service portal can help IT improve its services and effectiveness. David Crane outlines the critical elements a well-functioning service portal should have. The People and Process Behind the Service Portal (VMware CloudOps)

One of the greatest lessons Peter Drucker taught Marshall Goldsmith was this: “We spend a lot of time helping leaders learn what to do. We do not spend enough time teaching leaders what to stop. Half of the leaders I have met don’t need to learn what to do. They need to learn what to stop.” While many of us get credit for what we do, Marshall outlines a list of ineffective behaviors a leader should consider stop doing. Teaching Leaders What to Stop (Marshall Goldsmith Personal Blog)

Fresh Links Sundae – January 12, 2014 Edition

http://www.dreamstime.com/-image23590585Fresh Links Sundae encapsulates information I have come across during the past week. Often they are from the people whose work I admire or resonate with me. I hope you will find these ideas thought-provoking at the minimum. Even better, I hope these ideas will, over time, help my fellow IT pros make better decisions, be awesome, and kick ass!

With business’ dependence on technology, Robert Stroud recommends that today’s CIOs need to make more focused choices that are aligned with the business. Speed to Execution is Critical for the Modern CIO (CA Service Management)

Bob Lewis believes that trying to fix a problem with an organization is a lot like going on diet and trying to lose weight. Neither one works, but he recommends a better goal is to live the weight you want. A diet of lasting change (IS Survivor Publishing)

In collaboration with 3Gamma’s CEO, Peter Wahlgren, Aprill Allen and Mr. Wahlgren discuss the knowledge management approaches in a multisourcing environment. Service integration and knowledge management Service Integration in a Multisourcing Environment Document (Knowledge Bird)

In a two-part blog, Vawns Murphy recommends ten tips for a sound SAM practice. Software Asset Management – Tips From The Trenches (Part 1) Software Asset Management – Tips From The Trenches (Part 2) (The ITAM Review)

In a four-part blog, Jenny Juliany discusses an approach for managing the lifecycle of corporate data. The Four Seasons of Data Management – ‘Spring’ Inception The Four Seasons of Data Management – ‘Summer’ Primetime The Four Seasons of Data Management – ‘Fall’ Retirement The Four Seasons of Data Management – ‘Winter’ Removal (Intreis)

If you are a manager with direct reports on an Agile team, Len Lagestee believes that a set of expected behaviors should apply to you. He outlines what would make the interactions productive when managers attend Agile team events. A Managers Guide to Attending Agile Team Events (Illustrated Agile)

Stakeholders play a critical role in a business analyst’s success. Laura Brandenburg explains how to turn every meeting and every deliverable into an opportunity to invest in your stakeholder relationships. How to Build Better Stakeholder Relationships in 2014 (Bridging the Gap)

When working with customers, Marshall Goldsmith talks about the importance of being authentic and genuine. Dear Yet to be Born Grandchildren (Marshall Goldsmith Personal Blog)

While it’s debatable how much self-esteem contributes to one’s success, Scott Adams believes that having a clear sense of one’s own self-esteem has helped him. The Glorious Advantages of Low Self-Esteem (Scott Adams Blog)

When dealing with the uncertainty of future, all of us take different approaches. Seth Godin talks about three general approaches and the mistakes people often make. Accuracy, resilience and denial (Seth’s Blog)